Service Desk Analyst

Service Desk Analyst - Austin, TX - Contract - $6-16 per HR

This role involves providing technical support to users for moderately complex computer-related issues. Located onsite in Austin, TX, this contract position requires excellent customer service skills and a solid understanding of basic networking and software troubleshooting. Candidates should have experience with incident management databases and be comfortable working in a fast-paced environment.

Key Responsibilities

• Provide technical support and resolve moderately complex issues for users.
• Communicate effectively with customers to troubleshoot and resolve issues.
• Log and track customer inquiries using an incident management system.
• Ensure customer inquiries are resolved within the agreed time frame.
• Assist in meeting KPI performance and SLA targets.

Qualifications

• 1-2 years of experience in a technical support or help desk role.
• Proficient in Windows support and basic networking.
• Strong oral and written communication skills.
• High degree of responsibility and dependability.
• Knowledge of office productivity software.

Core Technologies

Windows OS | Networking | Incident Management Systems

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here (

Benefits

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Onboarding Expectations

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EEO Statement

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