Essential Account Engineer

FM is seeking an Essential Account Engineer to support enterprise clients using FM:Systems workplace and facilities management software. You will help customers configure and optimize solutions for real estate, space utilization, and building operations, translating business needs into practical technical outcomes. Responsibilities include managing account requirements, troubleshooting issues, analyzing system data, coordinating implementations, and partnering with product, support, and customer success teams. The role calls for strong communication, analytical, and technical skills, with a commitment to customer success and continuous improvement. Join a collaborative, technology-forward team serving diverse organizations and contributing to smarter workplace decisions and operational excellence.

Responsibilities

• Support enterprise customers using workplace and facilities management software.
• Gather account requirements and translate customer needs into technical solutions.
• Assist with software configuration, implementation, and optimization.
• Troubleshoot platform issues and coordinate resolution with internal teams.
• Analyze system data and prepare reports related to space utilization and operations.
• Collaborate with customer success, support, product, and implementation teams.
• Promote customer satisfaction and continuous improvement across client engagements.

Required Skills

• Technical account management
• Enterprise software implementation
• Facilities management systems
• Workplace management software
• Requirements gathering
• Solution configuration
• Data analysis and reporting
• Troubleshooting and issue resolution
• Client communication
• Cross-functional project coordination