Business Process Analyst

Description
Our client is seeking an intermediate-level Process Analyst to support the redesign and optimization of technology fulfillment workflows and ServiceNow request processes. This individual will partner closely with business stakeholders, fulfillment teams, engineering teams, and ServiceNow platform teams to identify process inefficiencies, gather requirements, and drive workflow improvements. Responsibilities
Analyze and document current-state business processes and workflows. Facilitate stakeholder workshops and requirements gathering sessions.

Develop process maps, workflow diagrams, and future-state process designs. Gather and document business, functional, and workflow requirements. Create user stories and support Agile delivery practices. Partner with ServiceNow platform teams to support workflow enhancements. Conduct UAT testing and validate delivered solutions against business requirements. Drive stakeholder alignment and facilitate decision-making across multiple teams. Recommend process improvements that improve operational efficiency and user experience.

Required Experience
3-5 years of Process Analyst, Business Analyst, or Process Improvement experience. Experience with process mapping and workflow redesign. ServiceNow experience, including knowledge of request workflows and service catalog processes. Requirements gathering, documentation, and UAT experience. Agile methodology experience, including user story creation. Strong stakeholder management and communication skills. Considered an Asset
Banking or financial services experience. ITSM or technology fulfillment experience. Lean Six Sigma or Continuous Improvement experience.

ServiceNow implementation or enhancement project experience. Business Analysis certifications. Top Skills Details
Process improvement
Additional Skills & Qualifications
Strong facilitation and workshop leadership skills. Ability to influence stakeholders and build consensus across varying perspectives. Excellent analytical and problem-solving capabilities. Comfortable navigating ambiguity and managing multiple priorities. Strong documentation skills, including process maps, requirements, and business cases. Experience working with cross-functional technical and operational teams.

Self-starter who can work independently while leveraging guidance from leaders. Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Toronto, ON. Pay and Benefits
The pay range for this position is $40.00 - $45.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Workplace Type
This is a hybrid position in Toronto,ON.

propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme.

Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.

Ordonnance sur l'galit des chances de San Francisco: Conformment l'Ordonnance sur l'galit des chances de San Francisco, pour tous les postes situs dans la ville et le comt de San Francisco, nous examinerons les candidatures des personnes qualifies ayant un casier judiciaire ou des antcdents criminels.

Utilisation de l'intelligence artificielle (IA): Nous pouvons utiliser l'intelligence artificielle (IA) pour soutenir certaines tapes de notre processus d'embauche, notamment la recherche, la prslection et l'valuation des candidatures. L'IA aide analyser les candidatures et les qualifications, mais les dcisions finales sont prises par notre quipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse tre examine l'aide d'outils d'IA.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse tre examine l'aide d'outils d'IA.