Technical Sales Specialist - Isolation Valves

Job Description
Job Description
Company Description:
For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties

As a local Impact Partner of Emerson, we offer a broad base of superior solutions including the top product lines for a given application.

Our specialties at Puffer-Sweiven include

Process Control & Safety Systems
Control Valves & Regulators
Isolation Valves & Actuation
Oil & Gas Automation
Reliability Solutions & Services
Pressure Management
Specialty Pumps & Rotating Equipment
Instrumentation
Maintenance & Repair Services
Duties and Responsibilities:
Prepare proposals/quotes including product sizing, selection and pricing to assist Outside Sales in selling products and services. Interact with customers on a day-to-day basis providing technical, commercial and general sales support.

Evaluate RFQ’s for testing, documentation and technical content to ensure proposed solutions meet customer requirements. Evaluate customer requirements and identify opportunities for optimizing margin and expanding scope of products/services supplied. Manage workload and engage available internal and external resources as required to meet customer deadlines. Manage change of customer requirements to quotations and active orders reducing non-conformance while driving customer satisfaction.

Proactively follow up with customers on quotations achieving a high hit rate of conversion to orders and ensuring customer satisfaction. Participate in customer meetings as required to ensure clear communication of customer requirements. Work with Sales Assistant in post award activities to ensure customer expectations are exceeded and drive customer satisfaction. Develop and maintain a high level of technical proficiency with products represented. Develop and maintain a high level of proficiency with internal business system and principal supplied sizing tools.

Develop and maintain awareness of all products and services provided by Puffer-Sweiven to identify opportunities for expanding scope of supply. Works closely with Accounts Receivable to ensure timely payments. Evaluate and suggest improvements to team processes and tools that will improve efficiency and increase customer dependency. Log all opportunities and maintain accurate information in Salesforce CRM.

QUALIFICATIONS

Education/Knowledge:
BS/BA or Technical degree preferred or combination of applicable education and experience.
Demonstrated knowledge of isolation valves, automation, and controls.

Experience/Skills

3-5 years as an inside sales representative or equivalent in an industrial technical sales environment.
Strong written and verbal communication skills.
High level of PC proficiency including MS Office, principal supplied software, internal business system and internet.

COMPETENCIES

Demonstrated ability to communicate and coordinate with a cross section of other employees, principals, and customers. Experience sizing pneumatic and electric actuators for isolation valves. Experience sizing/selecting controls for pneumatic panels. Basic understanding of P&ID’s
Solid Mechanical Aptitude. Strong customer service skills including the ability to develop rapport and trust with customers and other employees. Excellent problem solving skills. Strong interpersonal skills and the ability to work as part of a team.

Strong time management skills including ability to multi-task. Demonstrated attention to detail. High ethical standards in dealing with customers and principals. Good self-management skills to include dependability, initiative, innovation, professionalism and organization skills.