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RemoteFull timeCustomer Service

Enterprise Customer Success Manager

VerifiableRemote🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeRemote
LocationRemote, United States
OnboardingCustomer SuccessPharmacyTechnical SupportSalesforce

Job description

About Us:
Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. We are a top Salesforce partner, winning the 2024 Salesforce Partner Innovation Award, and also were named to Inc. 5000 2025, the most prestigious ranking of America's fastest-growing private companies. We work with leading healthcare organizations such as Humana Dental, Talkspace, Headway, Empower Pharmacy, and many others.
We're a fast-moving, early-stage team that values impact, ownership, and follow-through. Everyone here rolls up their sleeves, dives into ambiguity, and takes end-to-end responsibility for meaningful work. Priorities shift, problems aren’t always perfectly defined, and we move with urgency so we look for people who are energized by hard problems, rapid learning, and stepping in wherever the team needs support.
We’re collaborative and human, but we keep a high bar. If you thrive in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory, you’ll feel right at home here.
Verifiable is seeking an experienced Senior Customer Success Manager to drive customer satisfaction, retention, and growth within our strategic accounts. This role will be the primary point of contact for key customers—ensuring seamless onboarding, delivering ongoing technical support, identifying expansion opportunities, translating customer feedback into actionable insights, and ultimately delivering ROI for customers. You’ll work cross-functionally with Product, Solutions, Enablement, and Support to build lasting relationships and maximize customer value.

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