AV Project Manager

Position Summary

We are seeking a highly experienced and technically advanced Technology Project Manager who can bridge business needs with technical execution. This role requires a strong client-facing professional who can consult on IT/AV strategy, design enterprise-grade systems, manage projects end-to-end, and support installations when required.

The ideal candidate will be equally comfortable presenting IT/AV solutions to executive stakeholders, designing complex video conferencing systems, leading integration teams, and supporting end users in a fast-paced, high-demand environment.

Key Responsibilities

1. Client & Business Engagement

• Serve as the primary IT/AV subject matter expert (SME) for clients and business partners.
• Conduct client needs assessments and recommend scalable IT/AV solutions.
• Confidently present and explain IT/AV technologies, including Voice/Data networking, structure cabling, surveillance camera, video conferencing systems and collaboration services.
• Translate business requirements into technical IT/AV designs.
• Maintain strong relationships with customers, vendors, and integration partners.

2. IT/AV System Consulting, Design & Engineering

• Design enterprise-level IT/AV systems including:
• Voice/Data Network
• Structure Cabling
• Surveillance Camera
• Video conferencing rooms (huddle, conference, boardroom, training rooms)
• Collaboration spaces and multi-purpose environments
• Demonstrate deep knowledge of:
• Cisco Systems network and video conferencing solutions
• Cisco CUCM
• Structure cable type and use
• Poly video collaboration systems
• Cisco Webex
• Microsoft Teams
• Zoom
• Design systems with proper signal flow, network integration, DSP configuration concepts, and control systems.
• Ensure interoperability between conferencing platforms and room systems.

3. Project Management & Leadership

• Lead IT/AV projects from concept through completion.
• Manage internal technicians and/or third-party IT/AV integration partners.
• Inbound/Outbound quotation review and compose.
• Develop project timelines, milestones, and resource plans.
• Coordinate with IT, network, facilities, and construction teams.
• Ensure projects are delivered on time, within budget, and aligned with scope.
• Proactively mitigate project risks and resolve technical challenges.

4. Bill of Materials (BoM) & Commercial Review

• Develop detailed Bills of Materials (BoM) with appropriate IT/AV components.
• Ensure selected equipment aligns with design intent, compatibility, and budget.
• Review vendor quotations and validate technical accuracy.
• Review partner invoices against approved scope and pricing.
• Support procurement processes and cost optimization strategies.

5. Scope Documentation & Reporting

• Clearly define and communicate full project scope to both clients and tech integrators.
• Produce technical design documentation and system diagrams.
• Prepare project completion reports including:
• Final as-built documentation
• Equipment lists
• Test results
• Client sign-off documentation
• Maintain organized documentation for audit and service continuity.

6. Installation Oversight & Technical Support

• Oversee and, when required, assist with IT/AV system installation and commissioning.
• Perform system testing, validation, and user acceptance support.
• Provide advanced troubleshooting for technical integration issues.
• Deliver end-user training and ongoing support.
• Provide white-glove executive support when necessary.

7. Operational & Strategic Contribution

• Establish technology standards and best practices.
• Recommend lifecycle upgrades and technology roadmaps.
• Stay current with emerging IT/AV technologies and collaboration trends.
• Support business development efforts with technical consultation.

Required Qualifications

• 5+ years of experience in IT/AV system consultation, and project management.
• Proven experience managing enterprise technology deployments.
• Strong understanding of networking fundamentals, and UC platforms.
• Ability to communicate effectively with executives, engineers, and technicians.
• Experience leading cross-functional teams in high-demand environments.
• Strong documentation and reporting skills.

Preferred Certifications

• Vendor certifications from:
• Cisco Systems
• Poly
• Microsoft
• Zoom Video Communications
• PMP (Project Management Professional) certification is a plus.

Key Competencies

• Executive-level communication skills
• Technical depth with business acumen
• Strong leadership and decision-making abilities
• Detail-oriented with high accountability
• Ability to thrive in fast-paced, high-pressure environments
• Customer-first mindset

What Success Looks Like in This Role

• Seamlessly guiding clients from concept to deployment
• Delivering complex technology projects with minimal rework
• Creating accurate BoMs and preventing cost overruns
• Maintaining high client satisfaction and repeat business
• Acting as a trusted advisor for enterprise technology strategy