L2/L3 Sr. IT Support Engineer

IT Support Engineer

Fulltime

Garland, Texas (on-site)

IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client s team and work on-site at their Garland, Texas office. This role will work the 9AM-6PM shift. The IT Support Engineer will be a junior to mid-level (Field) IT Support Engineer. This role will support the local branch office and corporate office as well as manufacturing plants; there will be some minimal travel locally. Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations and train at the corporate headquarters.

The day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.

RESPONSIBILITIES:

• Proactively monitor network infrastructure and respond rapidly to issues
• Serve as primary contact for local pc, server, and network technologies
• Configure and deploy workstations, servers, and network hardware
• Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
• Update progress and resolution for reported issues within ticketing system
• Create and update technical and end user training materials
• Provide high quality support to end users

REQUIREMENTS:

• Self-motivated, energetic, organized, and customer service focused
• Communicate effectively to end user and other IT team members
• Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
• Proven record of supporting and provisioning technical solutions
• Possess a drive to learn and teach
• Possess effective troubleshooting skills, be methodical and detail oriented
• Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
• Technical knowledge of cabling installation and troubleshooting
• Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.

PREFERENCES (familiarity with):

• Fresh Service Helpdesk software
• Smart devices iPhone /iPad/ Android
• Printer/Print server support
• Microsoft Cloud Technology Intune, Azure AD, O365
• Computer Lenovo ThinkPad / HP
• Messaging Microsoft Exchange
• Collaboration Microsoft SharePoint and Teams
• Backup and recovery software Acronis and Avamar
• Switches and routers Cisco and Brocade

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