Manager - Quality Excellence

• Lead the compliance governance framework for assigned functions, accounts, or processes, including review planning, prioritization, risk assessment, and reporting.

• Own the quality and effectiveness of OSD, QSD, SOP, policy, and process-document reviews, ensuring gaps are clearly identified, risk-rated, assigned, and closed.

• Oversee ongoing reviews to ensure compliance with QSD and approved requirements, and facilitate changes where standards, controls, or business processes evolve.

• Interpret complex business, regulatory, contractual, client, audit, and quality requirements and convert them into practical controls, review criteria, and governance actions.

• Plan and lead internal compliance reviews and support external audits, including audit readiness, evidence validation, stakeholder alignment, response quality, and closure governance.

• Analyze trends across audit observations, non-compliance themes, repeat gaps, overdue actions, and control weaknesses; present insights and recommendations to leadership.

• Guide process owners in strengthening documentation, control design, approval workflows, version control, and evidence retention while preserving operational practicality.

• Review and approve compliance reports, dashboards, presentations, risk summaries, and escalation communications prepared by the team.

• Lead change facilitation for revised standards and process requirements, including impact assessment, stakeholder communication, implementation tracking, and effectiveness review.

• Coach Assistant Managers and team members, allocate work, review output quality, build capability, and ensure consistent application of compliance methodology.

• Escalate significant compliance risks promptly and recommend corrective, preventive, or governance actions to senior stakeholders.

• Drive continuous improvement and automation opportunities in compliance tracking, review workflows, document analysis, and management reporting.

• Advanced OSD viewing, analysis, quality review, and risk-based gap assessment.

• Strong understanding of QSD compliance, quality management systems, document control, audit governance, and change management.

• Ability to review, comprehend, and operationalize complex requirements from multiple sources.

• Excellent written, verbal, presentation, facilitation, and stakeholder-management skills.

• Advanced Microsoft Excel skills for trend analysis, dashboards, exception reporting, and management insights.

• Advanced Microsoft PowerPoint skills for executive-level compliance narratives and decision-focused presentations.

• Strong audit planning, control assessment, root-cause analysis, CAPA governance, risk prioritization, and issue-escalation capability.

• People leadership, coaching, quality assurance, workload planning, and performance-enablement skills.

• Ability to influence cross-functional stakeholders, manage ambiguity, and balance compliance expectations with business practicality.

• Strategic ownership with strong execution discipline and sound professional judgment.

• Ability to influence senior stakeholders and constructively challenge control or documentation weaknesses.

• High standards of integrity, confidentiality, objectivity, and accountability.

• Data-driven decision-making, continuous-improvement mindset, and commitment to developing team capability.

Typically 8+ years of relevant experience in compliance, quality, audit, risk, process governance, or document management, including experience leading reviews, stakeholder governance, and a team or workstream. certification in Compliance, Quality, Risk, Audit, ISO, Lean, or Six Sigma is preferred.