Why this role stands out
This hybrid role offers a fantastic opportunity to leverage your technical writing expertise within a reputable company, contributing to impactful client services while enjoying flexibility. You'll thrive here if you possess a knack for simplifying complex information and a passion for creating user-centric documentation, making this a great next step in your career.
Quick overview
Job description
Job Overview: We are looking for an experienced technical writer to join our team and elevate our client-focused services. The ideal candidate will have a proven track record of success in a relevant technical field, such as software development, computer science, or engineering.
Responsibilities
- Create thorough documentation that aligns with organizational standards.
- Acquire a deep understanding of products and services, simplifying complex information into clear, engaging, and polished content.
- Craft user-centric content that addresses the needs of the target audience, transforming insights into accessible language for user success.
- Build and manage a detailed reference database, incorporating research, usability tests, and design specifications.
- Assess existing content and devise innovative strategies for enhancement.
- Conduct research, outline, write, and edit content in collaboration with various departments to understand project needs.
- Collect information from subject-matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
- Partner with development and support leads to identify documentation repositories, revise and edit content, and find optimal solutions for data organization and centralized storage.
- Research, create, and maintain information architecture templates that comply with organizational and legal standards, ensuring smooth data migration.
- Develop content in various media formats for enhanced usability, maintaining a consistent tone across all documentation.
Required Skills/Qualifications/Duty Experience Essential
- At least two years of experience as a proficient technical writer.
- Demonstrated ability to rapidly learn and comprehend complex subject matter.
- Experience writing documentation and procedure manuals tailored to diverse audiences.
- Excellent written communication skills with a strong attention to detail.
- Proven experience collaborating with engineers to enhance user experience (e.g., design, UI), refine content, and create visuals and diagrams for technical support materials.
- Capable of managing multiple projects concurrently.
- Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field Preferred:
- Firm understanding of SDLC (systems development lifecycle)
- Previous experience in software development
- Professional certification (ex: Society for Technical Communication)
- Experience in using XML tools to create documentation Security Requirements
- Must possess and maintain a TS/SCI clearance at time of hire Education/Certification Requirements
- Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field Travel:
- Ability to travel as needed, estimate less than 25%
What We Offer
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision benefits
- Opportunities for professional development and certifications
- Flexible work environment with hybrid or remote options
- A supportive, innovative, and growth-oriented culture How to Apply: If you are passionate about building and maintaining reliable systems and thrive in a fast-paced environment, we want to hear from you! Please submit your resume and a cover letter detailing your experience and enthusiasm for the role to .
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