Operation Lead

Operation Lead | London, United Kingdom | Hybrid

This employer is a highly respected organisation dedicated to empowering individuals to rebuild their lives and achieve independence. They are committed to fostering an equitable, diverse, and inclusive workplace that promotes respect, dedication, and collaboration. The company offers a supportive environment where staff are valued and provided with opportunities for growth and development.

The Role

• Oversee the operational running and strategic direction of a domestic abuse service.
• Provide line management and leadership to a dedicated staff team.
• Ensure compliance with contracts, safeguarding protocols, and health and safety standards, including Psychologically Informed Physical Environment (PIPE) requirements.
• Manage the safety, security, and maintenance of the refuge, including landlord and housing team relations.
• Uphold an inclusive, anti-racist, and feminist approach in all service delivery.
• Facilitate the safe transition of service users and ensure high-quality, person-centred support.

What You'll Need

• Solid general education, ideally with Level 2 qualifications in Maths and English.
• Proven experience in supervising staff and delivering support to individuals with diverse needs.
• Strong understanding of risk assessment, management, and safeguarding practices in domestic abuse contexts.
• Knowledge of performance monitoring, welfare benefits, and relevant housing legislation.
• Experience working within domestic abuse services and a strong commitment to equality, diversity, and inclusion.
• Excellent communication and IT skills, with the ability to work under pressure and flexibly.
• Proficiency in one or more South Asian languages in addition to English is a genuine occupational requirement.

What's On Offer

• Opportunity to make a significant impact on the lives of vulnerable individuals.
• A supportive and inclusive organisational culture.
• Professional development and training opportunities, including working towards a SafeLives Service Manager qualification.
• Commitment to being a disability confident employer with a guaranteed interview scheme.

Apply via Haystack today!