Team Lead - Fulfillment

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes Precision, our specialist in travel fintech; Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group’s flight content and fulfillment services; Wenrix, the AI Infrastructure for profitable growth in air; and Flygresor.se, Sweden’s leading flight comparison site. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

The Role:

As a team leader in the SL Fulfillment team you will be responsible for the supervision of the team and to ensure the best possible performance of the agents. You will need to support your team with their daily tasks and deliver training to new colleagues as well as prepare and analyze reports. The role includes close cooperation with other Team leads with customer services.

Duties and responsibilities:

• Enable the team to meet the performance targets both for productivity and quality, perform coaching and training whenever necessary.

• Manage team members' daily schedules, and assignments and ensure assigned tasks are completed.

• Supervise attendance and ensure time adherence by all team members.

• Ensure the team’s effective functioning & operation, discuss or escalate daily issues to the Manager.

• Organize & run regular team meetings, one on ones and appraisal processes to team members

• Follow best practices and bring forth ideas on how to simplify or improve the different processes.

• Analyze and propose solutions for task optimizations & automation.

• Provide reporting on a regular and ad-hoc basis

Requirements:

• 2-3 Years of team lead documented experience

• Excellent communication skills

• Experienced in GDS : Sabre/ Amadeus / Galileo

• Well organized, persistent with multitasking skills

• Driven by engaging employees to excel in their daily work and career

• Fluent in English both written and verbal

• Well-familiar with the travel industry

• Experience in handling ticketing in Amadeus, Sabre, and/or Galileo

• Previous experience in data reporting is considered a benefit

• Seniority in your work and having an interest in seeing people grow and lead teams.

• Issuance and Reissuance knowledge is considered a benefit

• Windows, MS Office, Google Applications (expert)

Ready to take off from day #1

Thorough On Boarding Process

We are building a stellar onboarding adventure just for you, spanning your first 120 days, including access to learning resources, Q&A sessions with our CEO and a buddy program.

Competitive Benefits

We pay fairly and align compensation with your role's impact on the company. Referral bonus, pension and insurances are also applicable, with some variations across our locations.

Wellbeing & Community

In order to be the best version of you every day, you need an environment that provides for your wellbeing. From breakfast & good coffee to start your day to healthcare, employee assistance plans and team bonding events we've got you covered!

Opportunities for Development

You will find extensive learning opportunities, team training and workshops connected to your role as well as guidance from renown leaders, all provided in a fast pace environment with flat hierarchies.

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.