Quick Overview
Job Description
Job Description
Description
This is a client-facing position and with competencies and advanced knowledge of benefit programs, HR administrative functions, underwriting principles, medical funding arrangements, and plan design options. Emphasis on proactive client service and main liaison between the client and carrier/vendors.
Overall client lead for implementation, renewal, open enrollment, and ongoing service. ∙ Lead renewal process with carriers, negotiations, and plan alternatives, with or without VP of Operations, depending on account size and complexity.
∙ ability to make recommendations to VP of Operations and/or Producer. ∙ Understand, implement, and manage eligibility process and support clients utilizing internal resources, carrier portals and/or enrollment platforms.
∙ Consistently follow client service workflows and appropriately engage internal resources and escalate as necessary.
∙ Advanced knowledge of medical, dental, vision and ancillary benefits.
∙ Proficient understanding of ALE rules and regulations, such as ACA, COBRA, HIPAA, Section 125,
Wrap Documents, 5500 requirements.
∙ Microsoft Office suite experience required (Excel, Word, PowerPoint).
∙ Familiar with Employee Navigator, HRIS systems, EDI process with carriers is a plus. ∙
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