BTIG APAC Technology: Front Office Technical Support Specialist

BTIG APAC is a global financial services firm seeking a Front Office Technical Support Specialist for a 12-month contract in Sydney. The role provides on-site, front-line technical support to a trading and operations group of approximately 20 people, focusing on the reliable day-to-day operation of local network, storage, data-center, desktop, and systems infrastructure.

What You'll Do

• Provide responsive, hands on front-line technical support to Sydney-based trading and operations users
• Support and maintain local network, storage, and data center environment, escalating to regional or US teams as appropriate
• Support and maintain desk-level Microsoft Excel, VBA, and Python tools by coordinating with owners and users to resolve issues
• Administer and support Microsoft Office, SharePoint, Active Directory, and storage services
• Build, maintain, and retire Linux virtual machines in line with agreed lifecycle and operational practices
• Diagnose and resolve desktop, systems, access, and connectivity incidents with clear communication about impact and resolution

What You Need

• Experience providing technical support in financial services, ideally within a front office or trading floor environment
• Strong Microsoft Office support skills, including SharePoint and Active Directory administration
• Practical experience supporting network and storage services
• Experience building and managing Linux virtual machines
• Practical scripting and automation experience, particularly with VBA and Python
• Ability to troubleshoot methodically, manage competing priorities, and resolve issues with appropriate urgency
• Clear, respectful communication skills and ability to work effectively with traders, operations colleagues, and distributed technology teams
• Authorization to work in Australia

Nice to Have

• Ability to provide basic database support and coordinate larger database work with US technology team, including SQLHK01 estate
• Experience supporting front office trading platforms such as Fidessa or Triton, including configuration, troubleshooting, and user support
• Familiarity with database operations or infrastructure lifecycle management
• Experience supporting storage migration or transition programs