Director of Technical Services

ONLY OPEN TO CITY EMPLOYEES WHO ARE PERMANENT IN THE TITLE OF COMPUTER SYSTEMS MANAGER OR WHO ARE PERMANENT IN A COMPARABLE TITLE
The NYC Financial Information Services Agency - Office of Payroll Administration (FISA-OPA) is seeking a highly motivated and experienced manager to oversee the Technical Services (Infrastructure) Team within the Financial Systems Division. This position is for a seasoned manager - who will have responsibility for the Open Systems Team(s), Database Administration Team, and Monitoring functions and Technical Project Management. The manager must be self-motivated with a positive attitude and must be willing to work with application and integration teams on tactical and strategic projects. The manager will have full responsibility for the high availability of all underlying infrastructure systems/services. The manager will ensure that the Financial Systems infrastructure systems/services and production data can be restored within the overall design of FISA-OPA's disaster recovery design.
Roles and Responsibilities:
Under the direction of the Deputy Executive Director of Financial Systems, the Director has the primary responsibility of:
PERFORMANCE MONITORING
- Ensure that processes are in place to actively monitor online and batch operations. Monitoring will ensure that system response times are within acceptable levels. Monitoring will ensure that system resources (CPU and memory) are configured to safely support both peak and regular usage levels and that resources are assigned at a level to support planned growth with an appropriate level of support for unexpected spikes.
CAPACITY PLANNING
- Ensure that periodic evaluations of storage are performed to determine if current capacity can meet planned needs or if additional storage must be allocated. The manager will work with all Financial technical teams to come up with a singular needs package that addresses the growth requirements, e.g., disk storage, memory, CPU, database licenses., etc.
NEW TECHNOLOGIES
- Evaluate new hardware and system software technologies as requested - and during upgrade cycles to determine if technical strategies should be adjusted to align with external trends.
- Evaluate new hardware and system software technologies as requested - and during upgrade cycles to determine if technical strategies should be adjusted to align with external trends.
INFRASTRUCTURE SOFTWARE VERSION MANAGEMENT
- Within the FMS Infrastructure team framework, ensure that processes are in place to manage the inventory of database product versions and that we remain informed about the life-cycle for the products we operate.
-Ensure that database system solutions remain on vendor supported product levels and ensure that upgrade projects are initiated in coordination with business, test, and development teams.
FISCAL PLANNING
- Within the City and FISA-OPA's budget and planning cycle, produce a plan that lays out the cost over time for hardware and software purchase / upgrades as necessitated by: end-of-Iife for hardware, new business requirements, end of support for software, capacity/growth, consolidation initiatives for cost reduction, etc.
SECURITY
- Ensure that production and non-production database, operating system and middleware tiers are securely configured to meet FISA-OPA and City standards.
- Manage authorization and authentication processes for products within the scope of the infrastructure team (OS, database, middleware access).
- Provide guidance to infrastructure teams to ensure all security, provisioning, separation of duty requirements are aligned with industry standards and pass independent audit - and any audit findings have proper remediation plans in place.
INFRASTRUCTURE TEAM OVERSIGHT
- Ensure that the Open System, Database, Business Objects, Performance and Monitoring teams operate as a cohesive group to ensure that systems remain available per service level agreements with business and application teams.
- Oversee the group managers / team leads and ensure that the daily operations are monitored and issues are escalated.
- Prioritize work, plan and provide leadership to the Infrastructure teams in order to best meet the commitments and project target dates for large and small initiatives.
PERSONNEL MANAGEMENT
The Director of Technical Services is responsible for the direct management, development, and accountability of the FMS Technical Services staff, including:
- Assign and prioritize work across the teams to meet operational and project demands.
- Provide technical guidance, mentoring, and coaching to team members.
- Establish clear expectations, deliverables, and performance standards.
- Monitor work quality, timeliness, and adherence to procedures.
- Conduct regular one-on-one meetings, performance evaluations, and feedback sessions.
- Address performance issues in a timely and professional manner.
- Support staff development, cross-training, and succession planning.
- Ability to work with and communicate with team individuals to address concerns with positive enhancements for a cohesive homogeneous team environment.
Preferred Skills/Experience:
- Strong management and team leadership skills.
- Demonstrated ability to establish a roadmap for operational improvement.
- Excellent troubleshooting, analytical and problem-solving skills.
- Excellent communication skills (oral and written), interpersonal, and organizational and strong project management skills.
- Ability to motivate staff, implement and improve processes, develop staffs' knowledge and career path, interact with senior and across team management, assess staffs' abilities and delegate and monitor work assignments.
- Self-motivated with ability to work well with other groups in an enterprise wide, large-scale matrix environment.
- 15+ years’ experience in IT management, multiple roles in systems implementation, supervision of technical personnel, architecture, security/compliance, and business wide strategic planning.
- 15+ years’ experience managing an IBM AIX environment.
- 10+ years’ experience in analysis, implementation and evaluation of IT systems and their specifications.
- 10+ years’ experience in Backup and Recovery for day-to-day operations and Disaster Recovery.
- 15+ years’ experience managing, installing, and upgrading of Open Systems platforms.
- 5+ years’ experience supporting large Oracle database environments.
- 5+ years’ experience supporting large ERP application (e.g., Oracle) or application environments.
- 5+ years’ experience with Business Intelligence (e.g., Business Objects) and Data Warehouse environments.
- 5+ years’ experience understanding of IBM WebSphere application server and messaging technologies.
- 10+ years’ experience with Performance Analysis and Tuning, Capacity Planning.
- Infrastructure architecture knowledge of FMS applications.
Additional Information
P163
To Apply
External applicants please visit https://a127-jobs.nyc.gov/ to apply to Job ID # 810960. Current NYC employees may apply via Employee Self Service (ESS). While all complete applications will be given consideration, only candidates selected for an interview will be contacted by FISA-OPA.
Hours/Shift
35 hours Weekly/Day.
COMPUTER SYSTEMS MANAGER - 10050

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.