Why This Role Stands Out
This role offers a fantastic opportunity to deepen your technical expertise and contribute directly to client success within a reputable company, perfect for those with 1-2 years of IT support experience and a Bachelor's degree in a relevant field. You'll thrive by leveraging your problem-solving skills and collaborative spirit to ensure seamless IT operations. Apply now to advance your career in a supportive environment!
Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
On Site
Location
Provo, Utah, United States
Posted
4 months ago
Linux
Job Description
We are seeking a motivated L2 Support professional with 1 to 2 years or more of experience to join our dynamic team.
In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.
Key Responsibilities:
- Provide timely and efficient Level 2 support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems escalated from Level 1 support.
- Document support activities and solutions in the ticketing system.
- Assist in system installations, configurations, and upgrades.
- Collaborate with other IT teams to ensure seamless service delivery.
- Maintain IT infrastructure by performing regular maintenance and updates.
Qualifications:
- 1 to 2 years of experience in technical support or a related IT role
- Bachelor's degree in Computer Science, Information Technology or related field is Mandatory
- Strong knowledge of Windows and Linux operating systems.
- Experience with troubleshooting network connectivity and software issues.
- Familiarity with ticketing systems and IT service management processes.
- Good communication skills in English, with ability to explain technical concepts clearly.