Safety and Security support engineer

Site Based Engineer
The Role:
We are seeking a highly skilled Safety & Security support Engineer (VMS) to join our onsite team at a prestigious client’s site based in Central London. In this role, you will be responsible for the maintenance, troubleshooting, and moves, adds, changes on the Video Management System (VMS) and its related integrations and security infrastructure. Your expertise will ensure the integrity, reliability, and optimal performance of critical security systems, safeguarding assets and personnel in a dynamic environment.

Qualifications

Minimum of 2 years in security systems engineering role
Background in electrical engineering, IT networking, or related field preferred

Key Responsibilities Support, Fault Resolution, and Configuration
Update and remediate VMS cameras and associated hardware.
Ensure proper cabling and network connectivity for all devices.
Conduct routine inspections and preventive maintenance on VMS systems.
Diagnose and resolve technical issues promptly to minimize downtime.

System Monitoring & Optimization

Monitor system performance and implement upgrades or adjustments as needed.
Ensure compliance with security standards and client requirements.

Documentation & Reporting

Maintain accurate documentation of all asset changes, repairs, and configuration changes.
Assist with provision of detailed reports on system health and incident resolutions.

Client Interaction

Act as onsite support point of contact for internal SOC, IT/Network teams
Provide instruction and guidance on system usage and best practices when required.

Qualifications & Skills Technical Expertise

Experience in VMS configuration, maintenance, and troubleshooting.
Strong knowledge of IP-based cameras, networking fundamentals, and video management systems.
Certifications (Preferred):
Genetec certification and camera manufacturer-specific training (training opportunities can be provided).

Soft Skills

Strong problem-solving abilities and attention to detail.
Excellent communication and customer service skills.
Proactive, “can-do” attitude.

Other Requirements

Ability to work independently and manage multiple tasks effectively.
Flexibility to work shifts and travel to client sites when required.

Education & Experience

Background as a CCTV Engineer, IP CCTV Engineer, Install Engineer, or Service Engineer
Minimum of 2 years of experience in security systems engineering.
Background in electrical engineering, IT networking, or related field preferred.
Benefits We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector, including:
Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs
Employee assistance programmes SSR Personnel voted the leading securit