Donation Program Consultant I

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Takes primary responsibility for hospital donation strategy development and organ and tissue donation performance.
• Sets quarterly and yearly goals to continuously improve performance that is consistent with Donor Network West organizational goals and strategic plans.
• Secures and maintains positive hospital leadership & physician relationships.
• Analyzes trends in donation processes.
• Provide concise written communications to external and internal partners.
• Ensures current hospital affiliation agreement is maintained at all assigned hospitals.
• Present plans and strategy to hospital administration, physicians and nursing staff.
• Provide conflict resolution as needed.
• Negotiates Donor Network West needs and necessary services with physicians, nurses and ancillary services prior to and during organ and tissue donor cases.
• Responsible for acquiring and providing hospital feedback after referrals and donors.
• Maintains referral and donation process metrics.
• Participates in post donation After Action Review/Debrief meetings with physicians, nurses and ancillary staff involved.
• Responsible for hospital program site maintenance by ensuring all regulatory requirements are met as scheduled, including medical record review, hospital policies related to donation, hospital strategic plans.
• Participates in community events surrounding assigned hospital(s) such as Donate Life Month, as well as community based donation promotion activities as needed.
• May provide referral response, family support and family approach as needed.
• Continuously performs on-site meetings and trainings in assigned hospitals.
• Provides support on-site at assigned hospitals or as requested during active organ cases when needed.
• Maintains complete and accurate business and expense reports.
• Attends staff meetings and other training programs as needed.

DONOR NETWORK WEST STAFF EXPECTATIONS

• Supports the vision, mission, and values of DNWest in every aspect of performance.
• Achieves strategic initiatives by providing constructive feedback and offering solutions to workplace challenges or obstacles.
• Foresees challenges, is proactive and uses sound judgement and best practices when solving problems and making decisions.
• Conducts work professionally and collaboratively, and provides excellent customer service.
• Positively adapts to change, supports new initiatives, and is creative/innovative.
• Demonstrates emotional intelligence by having respectful interactions that bring about productive communication.
• Partners with internal and external contacts in a constructive manner to achieve goals.
• Collaborates with leadership and peers to set professional and personal development goals; and actively works to achieve them.
• Works in a safe, secure, legal, and professional manner in the workplace.
• Adheres to DNWest’s policies and code of conduct.

EDUCATION AND EXPERIENCE

• Undergraduate degree in business health administration, marketing, and/or nursing preferred.
• 1 - 2 years’ experience educating physician and healthcare professionals required.
• 2 - 3 years’ experience within a hospital system. Experience in collaboration, education, and negotiation with governmental regulatory bodies and key regulatory personnel.
• Experience in presenting information, data, trends and strategies to upper management, health care leaders, public groups and other professionals.
• Experience in sales and negotiations with individuals, businesses and/or healthcare organizations.