Quality Analyst

JOB TITLE: Quality Analyst
JOB LOCATION: Remote
WAGE RANGE*: $48hr to $50hr w2
JOB NUMBER: 26-01033

REQUIRED EXPERIENCE:
5+ years of Quality Assurance and Software Testing experience.
2+ years working on Contact Center, CRM, or Customer Service platforms.
Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.

JOB DESCRIPTION

Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
Define functional, integration, system, regression, performance, and UAT testing approaches.
Ensure traceability between business requirements, user stories, and test cases.
Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.)
Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
Support root cause analysis and recommend process improvements to enhance software quality.
Support business users during UAT planning and execution.
Develop UAT scenarios and scripts.
Track UAT completion and sign-off activities.
Participate in performance, load, and scalability testing.
Validate system response times and user experience.

Required Skills & Qualifications:
5+ years of Quality Assurance and Software Testing experience.
2+ years working on Contact Center, CRM, or Customer Service platforms.
Experience testing enterprise SaaS applications.
Experience supporting Agile/Scrum delivery environments.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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