E-Commerce Support and Digital Operations Assistant

Are you systems driven and skilled at finding the root cause for technical user errors on an e-commerce platform?
Our UK client close to Maitland is seeking someone with a background in e-commerce with strong knowledge of IT and e-commerce terminology to identify, troubleshoot, and write comprehensive reports to escalate findings of issues regarding online orders, platform glitches, and technical customer queries.
This position is office-based, and working hours are based on UK time and season.
(09:30 - 18:00 SAST / 10:30 - 19:00 SAST)
REQUIREMENTS

• Matric, or equivalent qualification
• Minimum 2 years' e-commerce order and system administration experience
• Proven experience resolving and escalating system discrepancies and issues
• Logistics/freight experience, including couriers, warehouses and logistics portals
• Excellent written English communication skills
• Experience with product and catalogue data
• Exceptional attention to detail
• Strong understanding of technical and IT terminology
• Highly technically minded with excellent computer literacy, including Microsoft Office, Google and Meta
• AI proficiency
• Proactive, solutions-driven approach with strong follow-up skills

DUTIES

• Manage, amend and cancel orders on the in-house system
• Resolve issues relating to consignments, customer information, surcharges and stock
• Identify, investigate and report system faults and recurring issues
• Escalate technical issues to developers with clear supporting information
• Write detailed reports for the Customer Service team
• Manage product and catalogue data, including pack sizes, units and variants
• Update pricing across multiple storefronts and websites
• Publish prepared content across multiple websites
• Reconcile warehouse portal data with the in-house system
• Ensure online stock and pricing remain accurate

Salary: R negotiable dependent on experience
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