Quick overview
Job description
Landscape Workshop is growing exponentially and is seeking an Account Manager to oversee commercial landscape maintenance operations, lead field crews, and build strong client relationships across a portfolio of commercial properties. This role is ideal for someone who enjoys working with people, solving problems, driving operational excellence, and delivering exceptional customer experiences.
What You'll Be Doing
- Lead and support landscape maintenance crews to ensure exceptional service delivery.
- Build strong client relationships through regular communication and site visits.
- Coordinate labor, schedules, equipment, and resources to maximize team performance.
- Provide coaching and support to crew leaders on horticulture, equipment, and daily operations.
- Maintain a safe work environment for employees, clients, and the public.
- Identify opportunities for landscape enhancements and collaborate with internal teams to deliver projects successfully.
- Monitor budgets, labor hours, expenses, and project performance.
- Facilitate client meetings and provide proactive solutions to meet customer needs.
- Assist with job estimating and proposal follow-up when needed.
- Ensure company equipment is properly maintained and utilized.
- Minimum of 2 years of experience managing landscape maintenance crews and servicing customers.
- Strong leadership skills and the ability to motivate and develop teams.
- Customer-focused professional with excellent relationship-building abilities.
- Strong work ethic with a hands-on approach to problem solving.
- Bachelor's degree or associate degree preferred.
- Microsoft Word, Excel, and Outlook proficiency.
- Strong communication and interpersonal skills.
- Organization and time management skills.
- Budget and project management capabilities.
- Customer service and conflict resolution skills.
- Ability to manage multiple priorities in a fast-paced environment.
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