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Customer Service / Associate Customer Service / Call Centre / Customer Support / Client Support / Customer Care / Customer Experience / Service Desk / Consumer Support - Full time Job

AptinoPlano, TX🇺🇸United States

Why this role stands out

This entry-level role at Aptino offers fantastic opportunities to develop your problem-solving and communication skills by directly impacting customer satisfaction across multiple channels. You'll thrive here if you're a motivated individual eager to learn and contribute to a dynamic tech environment, so be sure to apply!

Quick overview

SeniorityEntry Level
Work modeOn Site
LocationPlano, TX, United States

Job description

Role: Customer Service Experience
Location: Plano, TX (On-site)
Job Type: Full-Time / Permanent Job
Work Schedule: 40 hours per week, Monday - Sunday
Shift Window: 6:00 AM – 12:00 AM CST
Job Details :

  • Handle customer support via phone, email, and chat

  • Troubleshoot issues and perform root-cause analysis

  • Improve processes, reduce repetitive work, and identify automation opportunities

  • Work with CRM, Zendesk, order management, and other tools

  • Collaborate with Product, Engineering, and Operations

  • Analyze customer/support data such as CSAT and ticket trends

Requirements:

  • Bachelor’s degree or equivalent experience

  • Customer service/troubleshooting experience

  • Strong communication, analytical, and problem-solving skills

  • Comfortable with technology and CRM systems

  • 2–4+ years customer service experience preferred

  • Excel/Google Sheets, e-commerce, AI/automation experience preferred

  • Must pass a background check

Key point: This role combines customer support + troubleshooting + process improvement/automation.

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