Sales & Customer Support Specialist

Job Description
Job Description
Sales & Customer Support Specialist
$18 - $20 per hour | Contract-to-Hire | Deep River Area
We are seeking a Sales & Customer Support Specialist to be a key resource for customers, sales representatives, vendors, and internal teams. This role combines customer service, order management, and sales support, ensuring questions are answered, orders are processed accurately, and customers receive timely and reliable information.

Responsibilities

Serve as a primary point of contact for incoming customer calls and inquiries
Provide professional and timely support to customers, sales representatives, vendors, and internal teams
Respond to questions regarding products, orders, availability, and order status
Accurately enter and process customer orders through the company's order management/ERP system
Follow up on quotes, customer requests, and outstanding order information
Communicate product and order information clearly and accurately
Monitor orders and assist with resolving questions, discrepancies, or issues
Develop a strong understanding of company products, systems, and go-to-market processes
Maintain accurate customer and order records
Collaborate with sales and internal departments to ensure orders are processed efficiently and customers receive timely updates
Utilize ERP, SharePoint, Microsoft Office, and other company systems as needed
Qualifications:
Previous experience in customer service, sales support, order entry, order processing, or a related role
Strong professional verbal and written communication skills
Excellent attention to detail with a strong focus on accuracy
Ability to manage multiple requests, prioritize workload, and meet deadlines
Strong organizational and follow-up skills
Team-oriented approach with a willingness to support coworkers and contribute to shared goals
Positive, adaptable attitude and willingness to learn new products, systems, and processes
Comfortable working with computers and learning new software
ERP or order management system experience is a plus
SharePoint experience is a plus
Position Details:
Pay: $18 - $20 per hour, based on experience
Benefits: We offer benefits to employees on qualifying long-term assignments: Health, Dental, Vision insurance, Paid Time Off, MyCTSavings Retirement Savings Plan, AAA Membership.

Additional benefits and eligibility may vary by assignment.

Employment: Contract-to-hire
Current Location: Deep River area
Future Location: The company is planning to relocate to Hamden in 2027
This is an excellent opportunity for someone who enjoys customer interaction, problem-solving, order management, and working closely with a sales team while developing a strong understanding of products and business operations. A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R.

Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.