IT Operations Engineer

Senior IT Operations Engineer

The Senior IT Operations Engineer is responsible for delivering advanced operational support, technical leadership and continuous improvement across GROW's corporate IT services and platforms.

Key Responsibilities

• Leading complex incident resolution and problem management
• Driving automation, optimisation, and service improvements
• Acting as a technical escalation point for engineers and service desk
• Supporting governance, security, and audit requirements
• Act as the primary escalation point for complex IT incidents and service requests
• Lead root cause analysis and resolution of recurring issues
• Ensure timely resolution of incidents in line with SLAs
• Maintain and optimise IT systems, infrastructure, and endpoint environment
• Drive operational excellence across IT support services and platforms
• Proactively identify risks, system issues, and improvement opportunities
• Lead initiatives to automate manual processes and improve efficiency
• Improve documentation, SOPs, and knowledge base
• Support governance, audit, and certification activities
• Ensure systems are compliant with security standards and patched appropriately
• Assist with user access management and identity governance controls
• Act as a technical liaison with vendors and third-party
• Support vendor performance monitoring and issue resolution
• Provide technical input into vendor selection, tooling, and contracts (supporting the Manager)
• Provide technical mentorship and guidance to IT Operations Engineers
• Support onboarding and capability uplift of team

Highly Desirable

• Exposure to Okta, Terraform, infrastructure as code, and CI/CD pipelines
• Experience with mobile device management platforms, including Microsoft Intune and Iru
• Familiarity with security and endpoint protection platforms such as Netskope and CrowdStrike
• Strong understanding of access control models, including RBAC, ABAC, ACLs, and related identity governance concepts
• Understanding of zero-trust principles and their application across identity, endpoint, and network security controls
• Experience with PowerShell, Bash, Python, or API-driven automation to streamline operational processes
• Familiarity with compliance and control frameworks such as ISO 27001, SOC 2, and APRA CPS 234

This role requires in-office attendance 3 days per week at our Sydney office.

Why you'll love working at GROW

• Growth Opportunities - Last year over 20% of our team stepped up through promotion!
• ME Days - Take an additional 4 days of leave off per year to support your wellbeing and recharge the batteries!
• Hybrid Working Model - We've adopted a true hybrid work approach!
• Inclusive Holidays - Flexibility to swap public holidays to recognise what matters most to you!
• 10 Weeks Paid Parental Leave - Irrespective of parenting role, as well as Superannuation contributions for new parents while on unpaid parental leave for a period of up to 12 months!
• Learning & Development Budget - Up to $500 per year to use on your own development!