RemoteTechnology

ServiceNow Platform Architect

TATA Consultancy Services LimitedUnited States🇺🇸United States

Why this role stands out

As a ServiceNow Platform Architect at TATA Consultancy Services, you will guide clients in maximizing their ServiceNow investment, shaping platform strategy and driving significant business outcomes. This hybrid role offers substantial career growth and a competitive salary range, perfect for experienced architects with strong influencing and problem-solving skills who thrive on strategic advisory. You are encouraged to apply and contribute to impactful client success.

Quick overview

Salary$80k - $180k/yr

SeniorityMid Senior

Work modeRemote

LocationUnited States

Job description

Job Title: ServiceNow Platform Architect

Job location: Remote

Years of experience required: 12+ (Mandatory)

Job Description

• Technical Architecture: Ability to design scalable, secure, and high-performing

ServiceNow platform architectures that translate business objectives into sound architectural decisions.

• Stakeholder Influence: Proven ability to build and sustain trusted relationships across all organizational levels, from working teams to the C-suite, and influence outcomes through credibility and deep relationships.

• Effective Communication: Excellent communication skills, with the ability to

convey complex architectural decisions, risks, and platform direction with precision to diverse audiences, including executive stakeholders.

• Problem-Solving: Ability to diagnose the root cause of complex, multi-threaded problems, evaluate options, and develop sound, scalable resolution approaches.

• Business & Industry Acumen: Understand and credibly engage with the customer's industry context, business model, and strategic priorities to connect platform decisions to business outcomes.

• Platform and Product Road mapping: Ability to develop and maintain a clear, defensible

ServiceNow platform and product roadmap that translates customer business objectives into a sequenced adoption plan.

• Skills: ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform, including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management., ,

Architectural Knowledge: Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts

(e.g., TOGAF)., Workflow & Product Knowledge: Deep expertise in ITSM is mandatory.

Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.

• Certifications: Required: Certified System Administrator (CSA),

• Certified Application Developer (CAD), Certified Implementation Specialist (CIS - at least one).

• Expected: ArchX - Advanced Architecture, Certified Technical Architect (CTA - in pursuit or completed), AI Certifications: Now Assist Essentials, Now Assist Executive Micro-Certification, Agentic AI Executive Micro-Certification.

Roles & Responsibilities

Architectural Advisory: Translate customer business objectives into a coherent platform strategy.

Guide customers in defining their platform roadmap, sequencing workflow adoption,

and conducting solution design reviews.

• Platform Health & Governance: Lead technical governance discussions to

establish frameworks that prevent platform health degradation over time.

Interpret platform health reports and advise on remediation plans for maintainability,

performance, security, and upgradeability.

• Risk Management: Proactively identify, track, and assess risks across architectural, technical, and platform health dimensions. Advise customers on mitigation strategies to ensure risks are managed before they become incidents.

• Customer Engagement: Build and maintain strong relationships with customer stakeholders, from technical teams to senior leadership. Facilitate architectural reviews, executive conversations, and workshops.

• Technical Expertise: Demonstrate platform capabilities and guide customers through

ServiceNow functionality. Maintain deep expertise in a few core areas while having

broad knowledge across the entire ServiceNow platform.

• Strategic & Conceptual AI Expertise: Guide customers in adopting AI capabilities on the ServiceNow platform, including advising on how these capabilities fit within their broader organizational AI strategy and how to align AI capabilities to business outcomes.

Mandatory: Candidates should have active ServiceNow certification at present