VBC - Care Coordinator

Essential Duties and Responsibilities include the following.  Other duties and tasks may be assigned. 

• Make outbound or receive inbound calls from patients to schedule appointments and/or address program needs.  

• Conduct health-related patient questionnaires, as needed. 

• Documents all activities for quality and metrics reporting through the care management platform.  

• Gathers and stores critical patient information to drive nurse and other care team member workflow.  

• May coordinate patient transportation. 

• Participates in continuous quality improvement initiatives to ensure department and company goals are met and exceeded. 

• Maintains performance and quality standards based on established contact center metrics. 

• Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization. 

• Participates in team concepts and promotes a team effort; performs duties in accordance with company policies and procedures. 

• Regular and reliable attendance is required for the job. 

• Remote position, prefer candidates based in Dallas and San Antonio. 

• High school graduate or equivalent. 
• Previous customer service, contact center, healthcare experience (and in some markets- bilingual skills) are preferred. 
• Proficient computer skills, including Microsoft Office (Word and Outlook) and ability to learn new systems
• Must be bilingual in Spanish/English