Technical Operations Director

Technical Operations Director, up to 170,000 base + Benefits Fully Remote Occasional UK & Ireland Travel

High-Growth, Ambitious Technology Business

Are you a transformational leader who knows how to turn operational complexity into outstanding performance?

We are looking for an exceptional Technical Operations Director to lead a significant operational transformation, bringing together technology, people, processes and customer delivery to create a more efficient, scalable and commercially successful organisation.

This is an opportunity for an experienced senior executive who enjoys getting under the skin of a business, challenging existing thinking and turning opportunities for improvement into meaningful, measurable change.

You will inherit an established, multi-disciplinary operation with talented people and significant potential. Your challenge will be to create greater consistency, accountability and performance while building the operational foundations for the company's next phase of growth.

We want someone who has done more than manage operations. We want someone who has transformed them.

The Opportunity

Reporting directly to the Founder, you will take ownership of the organisation's technical operations and client delivery functions, playing a pivotal role in shaping its future.

Working closely with Product, Technology, Commercial and Manufacturing leadership, you will develop a joined-up operating model that connects client commitments with reliable, efficient and high-quality delivery.

Your remit will cover operational transformation, client onboarding, professional services, change delivery, data operations and application support.

This is a high-profile executive appointment offering the autonomy and influence to challenge existing practices, reshape operational structures and deliver lasting improvements.

Key Responsibilities

Business Transformation: Lead a comprehensive programme of operational improvement, assessing existing structures, processes and systems before introducing more effective operating models, governance and performance measures. Drive organisational change, automation and standardisation, creating a clear transformation roadmap with measurable outcomes.

Leadership and Organisational Development: Lead senior managers and multi-disciplinary teams across different functions and locations. Build a high-performing leadership team, establish clear accountability and performance expectations, develop management capability and create a culture of collaboration, ownership and continuous improvement.

Technical Operations and Service Delivery: Develop a consistent, scalable operating model covering client onboarding, implementation, change management and ongoing service delivery. Improve implementation timescales, technical integrations, data processes, production workflows and incident management, ensuring contractual commitments and service levels are consistently achieved.

Commercial Performance: Take ownership of operational budgets, resource utilisation, productivity and cost efficiency. Identify opportunities to improve profitability and professional services performance, introduce robust forecasting and capacity planning, and ensure operational investment supports sustainable business growth.

Technology and Process Improvement: Identify opportunities to use technology, automation and improved systems to streamline operations. Work with Product and Technology teams to improve management information, reporting, operational governance, data accuracy and resilience.

Client Experience: Strengthen relationships with senior client stakeholders, improve the end-to-end customer experience and take ownership of complex operational escalations. Establish a proactive approach to service reviews, issue resolution and continuous improvement.

What We're Looking For

You will be an experienced senior executive with a proven track record of leading significant business transformation, operational improvement or organisational change within a technology-enabled, service-led or complex business environment.

You will have experience transforming fragmented or underperforming operations into structured, efficient and high-performing functions, alongside the ability to lead multiple departments and senior management teams.

A strong understanding of technology-enabled service delivery, professional services, technical operations or complex client implementation environments will be important.

You will be commercially astute, with experience managing budgets, profitability, resource utilisation and operational efficiency. Equally important will be your ability to influence at Founder, CEO and board level while engaging effectively with technical specialists and operational teams.

We are particularly interested in individuals who have led major transformation programmes, integrated businesses or teams following acquisitions, introduced new operating models and performance frameworks, or successfully scaled operations in response to business growth.

Experience within technology services, software, SaaS, financial services, insurance, utilities or other complex B2B environments would be advantageous.

The Person

You are a strategic thinker who combines vision with the ability to make things happen.

You are comfortable challenging established ways of working, making difficult decisions and bringing people with you through periods of change. You understand that successful transformation is about more than systems and processes; it requires strong leadership, clear accountability and a culture where people are motivated to perform.

You are commercially minded, collaborative, decisive and passionate about building high-performing organisations.

Above all, you will be motivated by the opportunity to make a genuine difference, shape the future of an ambitious business and leave a lasting legacy.

If you are a proven transformation leader ready for your next executive challenge, we would love to hear from you.