SACM Analyst - Service Asset/Configuration Management

Service Asset and Configuration Management Analyst is required to work as part of a small team in delivering best practice and assist in creating/adopting policy, process, procedure, templates and work instruction documentation. These processes underpin vital IT support services across this business.

Key Responsibilities:

• Identifying and verifying assets across the organisation and manage how they form systems
• improve efficiencies and service quality
• Provide accurate and consistent asset and configuration data
• Assist with internal/external audits
• Software license and hardware asset compliance with vendors
• Process new software requests
• Manage allocation of subscription-based licenses
• Ensure all services are defined, mapped/managed with the Configuration Management System
• Support continual service improvement across SACM

Essential Requirements:

• Good Windows and Mac operating systems knowledge
• Experience working within ITIL based service management framework
• ITIL v4 Foundation is beneficial
• ServiceNow ITOM/ITAM and any BMC Helix training is beneficial

* Please note, this requires Full time onsite, therefore you should live within easy commutable distance - only apply if this is something you can commit to.*