Front of House Manager - Sacramento

What You'll Do

• Lead daily front-of-house operations, including resident reception, amenity services, and hospitality experiences.

• Recruit, train, coach, and develop a team of Amenity Ambassadors, fostering a culture of service excellence and accountability.

• Establish and maintain elevated hospitality standards, ensuring consistent, personalized service across all resident touchpoints.

• Oversee staffing schedules, daily assignments, and service coverage to ensure seamless operations.

• Build strong relationships with residents, anticipate their needs, and resolve concerns with professionalism and discretion.

• Conduct regular service observations, provide coaching, and identify opportunities to enhance the resident experience.

• Collaborate with the Director of Resident Experience on resident engagement initiatives, special events, and amenity programming.

• Develop and implement operational procedures, training programs, and service quality standards.

What We're Looking For

• 5+ years of hospitality or guest services experience, preferably in luxury hotels, resorts, private clubs, or upscale residential communities.

• 3+ years of supervisory or management experience leading customer-facing hospitality teams.

• Demonstrated success developing teams and delivering exceptional guest or resident experiences.

• Strong understanding of luxury hospitality standards, service recovery, and personalized guest engagement.

• Exceptional communication, interpersonal, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced, service-focused environment.

• Strong organizational skills with experience in scheduling, staffing, and performance management.

• Flexibility to work evenings, weekends, and holidays as operational needs require.

Preferred Qualifications

• Experience in Forbes Five-Star, AAA Five Diamond, or comparable luxury hospitality environments.

• Experience overseeing concierge, guest relations, front desk, or amenity operations.

• Background in luxury residential communities, private clubs, or resort-style properties.

• Experience implementing hospitality training programs and service quality initiatives.

Why Join Action?

Award-Winning Culture: Proud recipient of the Great Place to Work Certification.
Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.
Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
Work-Life Balance: Flexible paid time off, sick time, holiday pay, and your birthday holiday.
Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.