Customer Support Representative / Spanish Speaking

Role : Inquiry Representative / Spanish Speaking 

Location: 29 Gallatin Pl, Brooklyn, NY 11201

Duration: 5+ Years

The Inquiry Representative performs administrative and office support work within the Inquiry Unit.

Responsibilities:

• The Inquiry Representative handles all Customer Service received by telephone, mail, and walk-ins.
• Perform daily support functions such as customer service, phone calls, data entry, and staff support.
• Send correspondence to the respondents regarding general information needed for the resolution of claims and inform the respondent of his/her current violation status.
• Scan and upload appropriate documents into the database.
• Provide quality service and support for customers.
• Manage and maintain accurate records.

Qualifications:

• Excellent customer service skills
• Bilingual Spanish
• Professional and detail-oriented
• Excellent problem-solving skills
• Able to multitask.
• Demonstrate abilities to gather, assess, and assimilate complex information and create user-friendly messaging.
• Able to work in a fast-paced environment.
• Knowledge/use of Microsoft Word and Excel; experience using web-based tools and general digital communications applications.