Opening for Content Strategist - Remote

Job Title: Content Strategist
Location: Remote
Duration: 06+ Months with potential to extend
Pay Range: $55-$60/Hr on W2 (DOE)

Summary

This role sits within our Launch Readiness pillar and is ideal for someone who combines a passion for product with a commitment to outstanding user experiences. You''ll work ahead of new feature and product launches — partnering with Engineering, Product, Product Ops, Marketing, Comms, and Localization — to make sure our support content is accurate, complete, and ready on day one. You''ll use data-driven thinking, a start-up mindset, and deep content expertise to prepare clear, effective resources that help users get the most out of every new launch, including content that powers Generative AI.

Must-Have Skills

Content strategy skills - write, edit, and improve support content, including content for Generative AI
Project management - prioritisation and coordinating content across multiple concurrent launches
Proactive, detail-oriented, and comfortable working to fixed launch dates
Previous experience working with Generative AI - MS,Google, etc but we’re open to any suitable profiles

Nice-to-have Skills

Experience preparing content for product or feature launches
Familiarity with localization workflows and cross-functional coordination

Responsibilities
● Plan for launch: Partner with cross functional teams to scope support content needs for upcoming feature and product launches, and build a content plan mapped to launch timelines
● Audit and identify gaps: Assess existing content against each launch, identify what is missing or needs updating, and prioritise the work required to be support-ready by go-live
● Write, edit, and improve: Create Help Center articles, chatbot content, and customer support responses grounded in content strategy — including content that powers Generative AI — ahead of launch
● Handle confidential, pre-launch content: Draft and stage content in draft mode for launches that cannot be published until go-live due to confidentiality
● Test and validate: Dogfood pre-launch features and the support chatbot to confirm content and responses are accurate before launch, iterating as needed
● Track readiness and flag risk: Manage content through the Launch Readiness master and child task process, surfacing risks to launch timelines early with clear, well-documented context
● Coordinate localization: Work with Localization to ensure launch content is ready across markets and within turnaround times
● Ensure day-one readiness: Make sure support content is live and accurate across all user entry points at launch
● Apply, maintain, and champion content standards and best practices across the team
● Manage multiple concurrent launches with close attention to detail, navigating tight and frequently shifting deadlines
● Raise feedback and process improvement recommendations with associated teams to continuously enhance launch readiness workflows and tooling

Minimum Qualifications
● Bachelor''s degree in English, Communications, or a relevant field (or equivalent international qualification)
● 2+ years of experience in a technical writing or content strategy role
● 6+ months of experience writing content for Generative AI
● Demonstrated critical thinking and editorial judgment around complex, sensitive, and often confidential topics, with a track record of delivering content sets to fixed deadlines
● Proven ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps
● Experience working to launch or go-live dates and coordinating with cross-functional partners to deliver on a shared timeline
● Experience with content management systems (CMS) and project management tools

Preferred Qualifications
● Experience preparing support or help content ahead of product or feature launches
● Project management experience, including navigating ambiguity and balancing competing priorities across multiple concurrent launches
● Experience partnering with Product, Product Ops, Localization, or Operations teams to deliver against a launch timeline
● Familiarity with data analysis, XML editing, and AI tools