Advisory FAAS BPO - Order to Cash Specialist (12 months FTC) - Cork

Join our FAAS Business Process Outsourcing team in Cork as an Order to Cash Specialist, where you’ll play a key role in ensuring accurate cash application and maintaining customer master data across multiple international markets. This is an opportunity to work in a dynamic, collaborative environment that values innovation, compliance, and operational excellence.

Key Responsibilities:

• Activities will primarily include, but not limited to, cash application, customer master data maintenance & manual transaction adjustments ensuring accuracy and timeliness.
• Act as subject matter expert for MDG processes, supporting customer creation and amendment workflows, ensuring compliance with global processes.
• Support multiple legal entities across the ACE region, ensuring smooth financial operations.
• Partner with customer service, finance, and credit teams to resolve issues and deliver an excellent service.
• Monitor and report on KPIs, driving continuous process improvements.
• Maintain full compliance with SOX requirements, SPA agreements, and company policies and procedures.
• Support internal and external audits, providing accurate and timely documentation.
• Respond to ad hoc requests and contribute to team objectives as required.
• Ensure a consistent focus and involvement in driving efficiencies and process improvements

Skills:

• Accuracy: Attention to detail to ensure accurate and timely processing of cash applications and accounting adjustments.

• Effective Communication: Strong verbal, written, and interpersonal skills for cross-functional collaboration and stakeholder engagement.

• Problem Solving & Critical Thinker: Quick, pragmatic thinker with the ability to translate business needs into actionable solutions.

• Adaptability in Global and Diverse Environments: Comfortable with ambiguity and change in multi-country, multi-cultural, and fast-paced environment.

• Technical & Analytical Proficiency: Familiar with AI and process mining tools (e.g., Celonis). Able to use data insights to identify inefficiencies and automation opportunities

• Proficient in ERP systems such as SAP, with a willingness to learn analytical tools

Preferred Experience & Qualifications:

• Bachelor’s degree in finance or business.
• 2–4 years of experience in Accounts Receivable or Order to Cash, ideally in a Shared Service Centre.
• A positive, enthusiastic, can-do attitude and flexible approach to work
• ERP experience in SAP/Oracle an advantage.
• Experience in a fast-paced, multinational environment; biotech/pharma experience is a bonus.