Performance Analyst

Performance Analyst
12-month fixed term contract Fully remote (UK) 42,000 - 52,000 + excellent benefits

Brio Partners is recruiting on behalf of an award-winning, Certified B Corp digital agency that designs, builds and tests digital services for central government, charities and social enterprises.

THE ROLE
You will join a multidisciplinary delivery team working on public sector digital services and own performance analysis for your service area. You will help the team define what good looks like, how it will be measured and whether the service is meeting user needs. The role is aligned to the Performance Analyst level of the Government Digital and Data Profession Capability Framework (HEO to SEO equivalent).

KEY RESPONSIBILITIES
Create and maintain performance measurement frameworks, including KPIs, goals, user needs and benefits
Identify reporting requirements and advise on the implementation and validation of analytics tools
Analyse service performance and present clear findings and recommendations to technical and non-technical audiences
Combine quantitative data with qualitative insight from user researchers
Ensure the right measures are in place at each phase of the GDS Service Standard (discovery, alpha, beta, live)
Clean, prepare and quality assure data, and peer review colleagues' analysis
Work within security, data privacy and ethical constraints

ESSENTIAL SKILLS
Commercial experience as a Performance Analyst, Digital Analyst or Data Analyst on digital products or services
Experience turning business goals into measurable performance indicators
Hands-on use of Google Analytics 4 and Google Tag Manager (or similar)
Dashboard and reporting experience in Power BI, Looker Studio or similar
Advanced Excel or Google Sheets and strong data quality skills
Clear communicator, comfortable working in agile, multidisciplinary teams
Working knowledge of GDPR and data privacy

DESIRABLE
Public sector delivery against the GDS Service Standard, including service assessments
SQL
A/B testing, survey data or user satisfaction measurement
Agency or consultancy background

BENEFITS
42,000 - 52,000 depending on experience
Fully remote working
5% employer pension contribution
27 days annual leave plus bank holidays
Discretionary company closure over Christmas
Vitality health insurance
Westfield Health cash plan (Level 1 Foresight)
PAM employee wellbeing and assistance programme
Extended maternity, paternity and dependants leave
5 paid volunteering days per year

ELIGIBILITY
You must be UK based with the right to work in the UK, and be willing to undergo BPSS checks.

Interested? Apply now with your CV