Head of Human Resources and Employee Relations

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service.

Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world. Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely.

We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. The HR Manager will lead Human Resource functions for assigned stations with direction and support from the Regional HR Director and partnership with the Corporate HR functions.

This role is responsible for partnering with field operations leaders, front-line employees and other HR functions to ensure the station’s culture and performance align with company objectives. The HR Manager job duties include employee and labor relations, leading and supporting complex investigations talent and performance management, and HR administration. This position reports to the HR Director. Provides advice and counsel station leadership on policy and/or collective bargaining agreement interpretation, FLSA, FMLA, ADA, reasonable accommodations, etc.

• Leads the full investigative process for employee relations matters, including internal complaints and concerns. Conducts thorough fact-finding investigations related to EEO charges, internal policy violations, and workplace issues. Prepares and reviews position statements and provides guidance to operational leaders on managing and documenting disciplinary actions, corrective measures, and discharge cases.
• Provides field support for learning & development programs and initiatives, in partnership with Talent Development.
• Provides field support for the performance management process through the tools and direction provided by Talent Development, including goal setting, constructive feedback and timely performance evaluations.
• Collaborates closely with HR functions and operational leaders to support effective change management strategies for major organizational initiatives. This includes assisting with the development, rollout, and communication of new or updated policies, ensuring consistent adoption, and providing guidance to leaders and employees throughout the transition process.
• Maintains expert-level knowledge of labor and employment laws, regulations, and compliance standards across federal, state, and local jurisdictions. Continuously monitors legislative updates, industry trends, case law developments, and best practices to proactively identify potential impacts on organizational policies and operations.
• Provides guidance and recommendations to leadership to ensure ongoing compliance and mitigate legal or operational risk.
• Bachelor’s degree in human resources, Business Administration, or related field
• 7+ years’ HR Generalist, HR business Partner experience
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn the organization’s HRIS and TM systems.
• Ability to identify trends and measure results using data, insight, critical thinking and strategic problem-solving skills. Must be able to travel at short notice and regularly (up to 25%) to operational sites—including warehouses, cargo terminals, ramp areas, and station locations—for investigations, meetings, and training.
• Ability to walk through large facilities and navigate stairs, uneven surfaces, and noisy operational areas.
• May require flexible hours to support urgent employee relations matters or time-sensitive investigations.
• Prolonged periods of sitting, standing, interviewing, and document review.
• Must maintain strong visual and auditory acuity to conduct interviews, assess environments, and review detailed documentation.
• Ability to lift up to 35 pounds (files, laptop equipment, or related materials) as needed. Access your pay when you need it through DailyPay app!
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Travel Discounts, Pet insurance, Discount Shopping & More!
• WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.