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UX Designer

HonorVet TechnologiesRaleigh, NC🇺🇸United States

Quick overview

SeniorityMid Senior

Work modeOn Site

LocationRaleigh, NC, United States

FigmaSketchAdobe XDBrandingCare CoordinationContinuous ImprovementEHRNursingOutreachProcess ImprovementTriage

Job description

HonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there's a fit worth exploring.
Job Title: UX Designer
Location: Raleigh NC, 27607 (Onsite)
Duration: 2 Months (Possible Extension)
Job Description:

Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards
Conducting user research, interviews, and usability testing to gather insights and improve design decisions
Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch
Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives
Creating user personas, journey maps, and interaction flows to inform design strategies and solutions
Ensuring consistency in branding and design elements across all user touchpoints
Staying up to date with design trends, tools, and emerging technologies to enhance user experiences
Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members Sample.

Core Responsibilities:

Provider Relationship and Navigation (25%)
Serve as the Client’s Healthcare program provider experience champion.
Creatively problem-solve process blockers and friction points in response to provide feedback.
Create a provider “playbook” that synthesizes process and navigation guidance.

External Partner Coordination (20%):

Serve as the liaison between Client’s Healthcare funding Program partner and Digital Health Collaborative partner to ensure a smooth handover for providers.
Communicate process improvement recommendations to partners.
Occasionally attend partner meetings.

Provider Journey Analysis (20%):

Map and regularly update the provider journey in detail and publish an illustrative workflow.
Regularly identify collaboration or provider service gaps.

Continuous Improvement (15%):

Identify opportunities for process improvement.
Implement process improvements.
Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process.
Continuously evaluate existing documentation for updates vis-à-vis current operations and best practices.

Data, Metrics, and Reporting (15%):

Establish a provider experience information housing and reporting mechanism.
Deliver reports and presentations regarding provider experience.
Support development of evaluation measures.
Compile data and support reporting for Client’s leadership, CMS, and rural health partners.

Initiative 6 Support (5%):

Support data needs of Initiative 6.
Support communication needs of Initiative 6.
Support presentation needs of Initiative 6.
Support provider experience activities in other Initiative 6 activities.

Minimum Education and Experience:

Bachelor’s degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience.
One to three (1-3) years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming.
Demonstrated process mapping and process improvement abilities.
Demonstrated liaising and customer service skills
Experience with interfacing with healthcare providers.
Familiarity with rural health challenges and resources in North Carolina preferred.
Familiarity with federal and/or state contracts and grants.
Thorough knowledge of process and quality improvement principles.
Strong understanding of rural health systems, digital health challenges, and community resource landscapes.
Understanding of continuous‐improvement tools, service‐level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent “no one’s responsibility” gaps.
Ability to communicate effectively with clinical audiences, both verbally and in writing.
Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices.
Skill in diagnosing cross‐boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs.
Strong communication skills with a focus on impact and experience convening diverse stakeholders.
Ability to recommend and implement responses to moderately complex program or regulatory issues.
Ability to travel regularly across rural North Carolina.