Archive Production Support Engineer

Job Title: Archive Production Support Engineer

Location: Alpharetta GA – Hybrid 3 days

Duration: 12 Months Expected

Additional job information

We need a Linux-heavy support engineer (7+ years) with Python/shell scripting, ServiceNow/ITIL, and monitoring tools experience, supporting regulated, mission-critical systems.

·       Our client is seeking an experienced, proactive systems support engineer to join a team that manages archive solutions for electronic documents, meeting legal and regulatory obligations. You’ll bring a strong background supporting mission-critical applications.

·       These systems have real-time business dependencies and run on cloud and on-premises infrastructure in a mixed UNIX and Windows environment.

·       You’ll work in an agile squad with mixed skill sets as an equal contributor, collaborating with infrastructure teams, application developers, product owners, and internal customers. Prior experience in a dynamic, real-time environment is desirable.

·       What You’ll Do

·       Support and troubleshoot mission-critical applications and infrastructure

·       Manage change, incident, and problem processes using ticketing systems such as ServiceNow, following ITIL practices

·       Work in Linux environments, using Python/shell scripting and job scheduling tools such as Autosys

·       Improve and evolve the archive process, including documentation, best practices, tracking, and scoping

What You’ll Bring

·       7+ years of experience in Linux environments, especially file systems

·       Good understanding of networking, storage technologies (WORM), and infrastructure

·       Strong analytical and application troubleshooting skills

·       Very good Python and shell scripting and programming skills

·       Experience with relational databases and SQL (e.g., IBM DB2)

·       Experience with ServiceNow, Jira, and Confluence

·       Experience with change, incident, and problem management

·       Experience with SDLC and code review

·       Monitoring and troubleshooting experience with tools such as Grafana, Prometheus, Loki, and Splunk

·       Strong organizational, communication, and interpersonal skills; detail-oriented, with initiative and good judgment

·       Ability to work independently and handle sensitive, confidential information

Nice to Have

·       Experience with record archive, document management, or report delivery systems

·       Exceptional written and verbal communication skills

·       Solid ITIL knowledge, with experience implementing and following ITIL guidelines

·       Experience with cloud-based platforms

·       Experience working with regulatory, compliance, or litigation groups

·       Vendor management experience, including working with vendor operations teams