Why This Role Stands Out
This hybrid role offers a fantastic opportunity to leverage your extensive technical support expertise in resolving complex issues and driving critical escalations, making a significant impact on customer satisfaction and product improvement. If you thrive on problem-solving, enjoy collaborating with diverse teams, and are eager to grow within a globally recognized technology leader, you'll find this position incredibly rewarding. Apply today to advance your career in a dynamic and supportive environment!
Quick Overview
Job Description
Ingram Micro Inc. in Australia is seeking a Principal Support Engineer to drive rapid resolution of complex customer issues and lead high-severity escalations. You will troubleshoot with Datadog, API tools, and distribute log tracing, collaborating with Engineering, Product, and vendors.
The role requires 10+ years in technical support engineering, strong communication with enterprise customers, and a focus on MTTR and SLA governance. Hybrid work environment offered with global exposure.
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