INTERNAL APPLICANTS ONLY - Sales Support Specialist (Hybrid)

Company Description At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth. Job Description We are currently seeking a Sales Support Specialist to join our team. This role sits at the intersection of Sales Operations and Customer Success, driving seamless customer rollouts, white-glove installation experiences and operational excellence. You will partner closely with Sales and cross-functional teams to manage customer projects end to end—ensuring every deployment is executed smoothly, efficiently and with a premium-service mindset. Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role. A day on the job looks like this: Support day-to-day Sales Operations by collaborating with Inside and Outside Sales to plan, coordinate and execute customer rollouts and project-based engagements Serve as the primary point of contact for white-glove customer projects, acting as the operational liaison between customers, Sales, Installation, Logistics and internal stakeholders to deliver a seamless, high-touch experience Own the execution of assigned sales territories and customer projects, proactively managing timelines, inventory readiness, logistics and installation coordination to ensure successful outcomes Coordinate customer deployment and installation projects from order through completion, ensuring all requirements are met and service expectations are exceeded Anticipate and resolve risks or issues by working cross-functionally to maintain momentum and minimize disruption to customer projects Maintain clear, professional communication with customers and internal teams through written and verbal correspondence, ensuring alignment and transparency throughout the project life cycle Advocate for the customer by ensuring projects are delivered on time, within scope and in accordance with white-glove service standards Key Responsibilities: White-glove rollout and installation coordination Customer project and deployment management Expedited freight and logistics coordination Issue resolution and cross-functional problem solving Inventory requests, order support and new account setup What Success Looks Like: Customer rollouts are delivered smoothly, on time and with minimal escalation Installations reflect a true white-glove experience Sales teams are supported by strong operational execution Customers feel informed, supported and confident at every stage of their project Qualifications Got the skills and experience? Here’s what we’re looking for: 3+ years of experience in sales operations, customer success, project coordination or a related customer-facing operational role Proven experience managing customer rollouts, deployments or installation-based projects with multiple stakeholders Strong understanding of white-glove service delivery and high-touch customer experiences Demonstrated ability to coordinate cross-functional teams including Sales, Logistics, Installation and Operations Excellent organizational and project management skills with the ability to manage multiple initiatives simultaneously Strong written and verbal communication skills, with experience communicating directly with customers and internal teams Ability to proactively identify risks, solve problems and drive resolutions with minimal escalation Experience with inventory management, order processing or logistics coordination preferred Comfortable working in fast-paced, deadline-driven environments while maintaining attention to detail Proficiency with CRM systems and Microsoft Office (Excel, Word, Outlook) Commitment to ensuring an impeccable, end-to-end customer experience, with a strong focus on service quality, attention to detail and customer satisfaction throughout the project and installation life cycle Additional Information And here’s our end of the bargain! At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties. For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $22.35-$30.04 depending on relevant experience & skillset. This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset. Bonus eligible Paid leave for new parents to support work/life balance and family bonding Excellent medical/dental and vision coverage—EPO, PPO and HSA 401(k) retirement plan with company contribution (because you will retire someday) Flexible benefits—choose what you like, ignore the rest On-site preschool for our employees’ children On-site employee gym for all levels/fitness needs Generous employee discount Casual dress…and we really mean it At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve. We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.

To learn more about Lakeshore, visit www.lakeshorelearning.com/careers

Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees. Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1