Tier 1 Support Specialist

This role focuses on providing tier 1-1.5 support within a Microsoft environment, emphasizing the use of Meraki and Active Directory. You will collaborate with a team of 13 in a solutions center, assisting a diverse user base and managing daily support tickets. The position allows for one day of remote work each week, fostering a balance between teamwork and individual productivity.

Key Responsibilities:

• Provide tier 1-1.5 technical support in a Microsoft environment, ensuring efficient resolution of user issues.
• Utilize Meraki for network management and monitoring, contributing to the overall performance of the network.
• Manage user accounts and group policies in Active Directory, ensuring compliance with organizational standards.
• Collaborate with team members to handle daily support tickets, maintaining a high level of customer service.
• Assist in account provisioning and onboarding processes, ensuring new users have access to necessary resources.
• Engage in troubleshooting activities to resolve technical issues, improving overall user satisfaction.

Required Qualifications:

• Experience working in a Microsoft shop, demonstrating familiarity with its technologies and support processes.
• Proficiency in Meraki, with hands-on experience in network management and monitoring.
• Strong troubleshooting skills, with the ability to diagnose and resolve technical issues effectively.
• Excellent customer service skills, with a focus on user satisfaction and support.
• Experience in account provisioning, ensuring accurate setup and management of user accounts.
• Familiarity with ConnectWise, Auvik alerting, or SolarWinds is considered a plus.

Additional Details:

• Location: Houston, TX 77099
• Employment Type: Full-time

Join a collaborative team dedicated to providing exceptional support in a dynamic environment, and have the opportunity for one day of remote work each week.

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