Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
Dallas, TX, United States
Posted
4 days ago
OracleArticulateERPContinuous ImprovementMicrosoft Office
Job Description
Role Overview:
- We are seeking an experienced Oracle EBS ERP lead to manage the solution governance/ delivery and support for Oracle EBS financial applications.
- The lead needs to have a solid hand on background in Oracle EBS/SaaS in Order to Cash and Procure to Pay cycles.
- We need to lead the support, maintenance, continuous improvement of support and delivery of the support for the client.
- The role will be responsible for managing production support operations, stakeholder engagement, service management, KPIs and ensuring system stability aligned with business objectives always.
Key Responsibilities
- Client point of contact for daily operational delivery and issue resolution.
- Deliver weekly and monthly status reports and performance reports.
- Develop and distribute operational performance reports and analytics to applicable stakeholders.
- Continually refine and improve Operations and Service procedures, standards, and policies to conform to firm and client requirements for supported pillar.
- Research and respond to client inquiries in coordination with internal and external onshore and offshore teams
- Client delivery support providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPIs) and Service Level
- Agreements (SLAs)
- Work with onshore and offshore client delivery teams to support data analysis, review inputs for accuracy, log and manage issues. Drive efficiency by continuously improving
- business process and task automation
- Encourage communication of new ideas, innovation, suggestions, and problems.
- Review for appropriate action or implementation. Manage service quality issues related to service level achievement, performance, and delivery quality.
Required Skills & Qualifications
- Minimum 10-12 years of experience in managing Oracle application support operations.
- Bachelor’s degree from an accredited college/university; MBA or MIS from an accredited college/university is preferred
- Deep understanding of endtoend financial process flows and accounting impacts.
- Strong understanding of accounting concepts and financial controls.
- Oracle EBS financial applications skills in AP, AR, GL, CM, iSupplier and specialized in Order to Cash and Procure to Pay cycles.
- Microsoft Office (Excel & PowerPoint) skills
- Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively
- Excellent written and verbal communication, facilitation, and presentation skills
- Ability to travel as necessary.
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