Technical Support

Role: Technical Support

Duration: 12+ Months

Contract to Hire - CTH

Duties: Position Overview:

·        We are looking for an experienced Support Engineer with a passion for excellence.

·        The Technical Support Engineer will be responsible for managing and resolving challenging issues for customers.

·        This includes developing subject matter expertise within the technical support department.

·        The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.

·        You will be a Subject Matter Expert for multiple applications.

·        In this role you will debug JavaScript code as well as find better solutions to custom code.

·        Support engineers use the platform via an internal implementation of its tools to diagnose customer issues.

·        Cases are created by customers and managed by engineers using the software platform.

·        The successful candidate will be able to quickly gain an understanding of the platform.

·        This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.

·        This opportunity may evolve to include additional responsibilities and opportunities for career growth.