IT Communications & Training Specialist

RESPONSIBILITIES:
Kforce's client in Saint Charles, MO is adding an IT Communications & Training Specialist to support key technology and business transformation initiatives.

Summary:
This person will create engaging communications and training materials that help employees adopt new systems, processes, and organizational changes. Working closely with business analysts, project managers, and system owners, you will translate complex concepts into user-friendly resources that drive adoption and engagement.

Responsibilities:
Communications & Change Management:

• Create and publish announcements, newsletters, FAQs, training guides, and project updates
• Partner with project teams to develop communication plans supporting system implementations and process changes
• Ensure messaging is clear, consistent, and aligned with branding standards
• Develop and maintain web content
• Create visual assets that improve understanding and engagement
• Support change management efforts that help users adopt new technologies and workflows

Training & Content Development:

• Develop job aids, training guides, process documentation, and tutorials
• Convert technical documentation into user-friendly learning materials
• Coordinate and deliver end-user training sessions
• Maintain training resources and keep content current
• Gather feedback and continuously improve training materials

Technical Writing & Documentation:

• Create and maintain SOPs, knowledge base articles, and process documentation
• Document system functionality, workflows, and business processes
• Develop support content that improves the user experience and reduces support requests

Collaboration & Project Support:

• Support cross-functional technology and business transformation initiatives
• Partner with project managers, business analysts, and subject matter experts to identify communication and training needs
• Participate in project meetings to stay informed on upcoming changes and priorities

REQUIREMENTS:

• Bachelor's degree in Communications, English, Instructional Design, Technical Writing, Education, or a related field, or equivalent experience
• 3+ years of experience in communications, technical writing, training development, instructional design, or a similar role
• Experience creating web-based content and working within content management systems
• Strong ability to simplify complex technical information for diverse audiences
• Excellent written and verbal communication skills
• Proven project coordination and organizational skills with the ability to manage multiple priorities
• Portfolio or work samples will be requested during the interview process

Preferred Qualifications:

• Experience with design tools such as Canva, Adobe Creative Suite, or similar platforms
• Familiarity with WordPress or other content management systems
• Basic HTML/CSS knowledge
• Experience developing training programs and learning materials
• Exposure to enterprise platforms such as LMS, CRM, ERP, business intelligence, or workflow systems
• Knowledge of adult learning principles and instructional design best practices

Why This Role:
This position will support several high-profile technology and data initiatives, including enterprise system modernization and data governance programs.

The ideal candidate enjoys helping people navigate change and creating communication and training experiences that lead to successful adoption of new tools and processes.

This role is ideal for a communications professional who enjoys technical writing, instructional design, content creation, and change management in a fast-paced environment.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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