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IT Systems Analyst III

ComTec Information SystemsUnited States🇺🇸United States

Why this role stands out

This remote Solution Engineering Manager role offers an excellent opportunity to lead critical application maintenance and drive strategic technology enhancements for a renowned company, providing significant impact and professional growth. You'll thrive if you're a seasoned leader passionate about ensuring application stability and operational excellence, and we encourage you to apply.

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationUnited States
SAFeOracleScrumSplunkCSSKanbanAgileITIL

Job description

Minimum Qualifications:

·         Bachelor's degree in computer science/engineering or in related field; Master's Degree preferred

·         Experience leading large, multi-year, business-critical applications

·         At least 10+ years of experience working in the technology industry with 3+ years in leadership role.

·         Thorough knowledge of Agile software delivery models (Kanban, Scrum, etc.)

·         Ability to promote and role model a team-oriented environment

·         Ability to lead technology teams in different locations in US

·         Highly developed negotiation, facilitation and consensus building skills

·         Highly developed oral and written communication skills; strong presentation skills

·         10+ years of experience supporting large-scale enterprise applications in production environments.

·         5+ years of leadership experience managing application maintenance and support organizations.

·         Experience managing managed service providers and offshore support teams.

·         Experience leading Incident, Problem, Change, and Release Management processes.

·         Knowledge of ITIL Service Management practices.

·         Experience supporting regulatory, compliance, and audit activities.

·         Experience managing operational budgets, forecasts, and vendor spend.

·         Demonstrated ability to communicate effectively with executive leadership and business stakeholders.

Preferred Qualifications:

·         Utility industry experience supporting CIS, Customer Billing, Customer Care, Collections, Payments, Supplier Services, or Meter-to-Cash processes.

·         Experience with Customer/1, CSS, CRIS, SAP IS-U, Oracle CC&B, Kraken, or similar utility CIS platforms.

·         ITIL Foundation, Managing Professional, or Strategic Leader certification.

·         PMP, Scrum Master, SAFe, or Agile certification.

·         Experience with ServiceNow, Splunk, Dynatrace, AppDynamics, or similar monitoring platforms.

·         Lean Six Sigma certification or operational excellence experience.

·         Experience implementing AI-enabled support, AIOps, and automation solutions.

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