Business Analyst for Plano TX

Business Analyst 

Location: Plano, TX

Work Schedule: Hybrid 5 days onsite / 5 days remote (rotational)

Qualifications & Skills

• Excellent customer service and communication skills (verbal and written)
• Proven ability to diffuse tense or emotional situations calmly and effectively
• Strong problem-solving skills with attention to detail
• Experience in a call center or customer service environment required
• Mortgage servicing center experience strongly preferred
• Ability to navigate multiple systems and tools simultaneously
• Comfortable working in a fast paced, high-volume environment
• Reliable, adaptable, and able to work independently and as part of a team