Service Delivery Manager - Berkley Heights, NJ

Service Delivery Manager 

Position: Contract

Location: Berkley Heights, NJ

Duration: Long term

Job description:

Mandatory Skills: 

• Proven expertise in account delivery management, with a strong focus on client satisfaction. 
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and stakeholders. 
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making. 
• Ability to manage multiple projects and priorities in a fast-paced environment. 
• Proficiency in service delivery frameworks and methodologies. 

Preferred Skills:  

• Experience in managing service delivery in a technology or consulting environment. 
• Familiarity with project management tools and software. 
• Knowledge of ITIL or other service management frameworks. 
• Strong negotiation skills and the ability to influence stakeholders.  

Qualifications:  

• Bachelor's degree in Business Administration, Information Technology, or a related field.  Relevant certifications in service management or project management are a plus.  Demonstrated ability to lead teams and manage client relationships effectively.