Quick overview
Job description
- Provide supervision and oversight of Security Floor Supervisors and security officers during the assigned shift.
- Review and approve time off requests, shift swaps, and schedule changes in coordination with departmental staffing needs.
- Create and maintain the weekly schedule for security officers, ensuring appropriate shift coverage, rest periods, and adherence to labor.
- Conduct and document annual performance evaluations for security officers and floor supervisors and provide regular performance feedback throughout the year.
- Assist the Security Manager with special projects, including audits, investigations, training initiatives, policy updates, and emergency planning.
- Monitor daily shift activity, review reports, and ensure all incidents are properly documented and escalated when necessary.
- Ensure security operations maintain a strong focus on customer service, internal controls, and procedural compliance.
- Support and enforce training, mentoring, and development efforts across all levels of the security team.
- Act as the on-duty leadership representative for the department in the absence of the Security Manager or Control Officer.
- Coordinate with other departments to ensure operational needs are met during the shift.
- Respond to emergencies and major incidents and manage on-scene activities until relieved by senior leadership.
- Department uniform is required and provided to the employee, which must be worn during scheduled work hours unless prior arrangements have been made with management.
- Must attend all mandatory department trainings.
- Must attend all required Title 31 and/or SAR trainings.
- Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
- Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
- Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
- Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
- Maintains a clean and organized work area.
- Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.
- No Driver’s License Required.
- A strong knowledge and understanding of the laws of the United States and State of Minnesota is required.
- Ability to work with the public is required.
- Ability to communicate and supervise areas and groups of people and to act responsibly in an emergency situation is required.
- Training in emergency first aide is required.
- Knowledge of computer applications to include word processing, Power Point, Access, Excel and Microsoft Outlook is required.
- Operations are conducted seven days a week; 24 hours a day; and on holidays.
- Ability to communicate effectively orally and in writing is required.
- Ability to work independently and establish priorities is required.
- Attention to detail and accuracy is required.
- Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
- Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
- Subject to pre-employment and annual background checks.
- Ability to lift and carry up to 25 pounds is required.
- Walking, standing, bending, stooping, climbing, pushing, pulling are required.
- Subject to inside environmental conditions, including work in a smoking environment.
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