Retail Loan Operations Specialist I

Job Description
Job Description Description: Build Your Banking Career with Reliance Bank

Reliance Bank is seeking a detail-oriented and customer-focused

Retail Loan Operations Specialist I
to join our Retail Loan Operations team. This is a full-time, on-site position based at our Corporate Office in Altoona, PA. As a Retail Loan Operations Specialist I, you'll help ensure retail loans are accurately processed, maintained, and serviced while supporting customers and internal teams throughout the loan lifecycle.
If you enjoy problem-solving, working with financial information, and contributing to exceptional customer experiences, we'd love to hear from you.

What You'll Do

Review loan documents for accuracy, completeness, and compliance.
Book and maintain loans within the Bank's systems.
Process account maintenance requests, including payment reversals, modifications, escrow transactions, and account updates.
Support loan servicing functions such as payoffs, collateral releases, and automatic payment maintenance.
Maintain loan files and documentation in accordance with Bank policies.
Research and resolve loan servicing issues, discrepancies, and account exceptions.
Perform balancing, reconciliation, and quality control activities.
Assist customers and internal business partners with loan servicing inquiries.
Support escrow administration, audits, and compliance-related activities.
Identify opportunities to improve processes and operational efficiency.

Requirements:What We're Looking For

Required

High school diploma or equivalent
Two or more years of experience in banking, loan servicing, lending operations, loan processing, or financial services
Strong attention to detail and organizational skills
Exceptional customer service skills and ability to work collaboratively as part of a team
Ability to learn and work within multiple banking systems and software platforms
Preferred:
Knowledge of consumer loan products and loan documentation
Experience with loan servicing, post-closing activities, or account maintenance
Why You'll Love Working Here:

At Reliance Bank, we offer a welcoming work environment based on our core values of Integrity, Growth, Relationships, Community, and Team. Our team members are the key to our success as an organization. That's why we offer a competitive benefits package designed to support your health, financial well-being, career development and work-life balance.

Benefits Include

Medical, dental, and vision insurance
401(k) retirement plan with employer match
Annual Paid Time Off (PTO) allotment
11 paid holidays annually
Life and disability insurance
Employee Assistance Program (EAP)
Wellness program and gym reimbursement
Professional development and training opportunities
Career growth and advancement opportunities
Working Conditions and Physical Demands:

Primarily interior office-based work environment with extensive computer use and detailed document review. Frequent need to observe details at close range.
Frequent interaction with customers and internal business partners.
Frequent use of hands, wrists, and fingers.
Extensive sedentary work; occasional movement throughout the workplace and handling of loan files or materials weighing up to 20 lbs.
At Reliance Bank, we are committed to creating an inclusive workplace where team members can thrive and build lasting careers.
Reliance Bank is an Equal Opportunity/Affirmative Action Employer committed to maintaining a diverse and inclusive workplace.
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