Start searching
Back to Jobs
Recently postedRemoteTechnology

Zendesk Developer/ Consultant

Critical River, Inc.United States🇺🇸United States

Why this role stands out

Elevate your career with this dynamic remote opportunity at Critical River, Inc., where you will lead high-impact Zendesk implementations and drive meaningful optimization for diverse clients. This role is perfect for a skilled consultant who thrives on solving complex technical challenges and wants to sharpen their expertise in a collaborative, professional environment. Apply today to showcase your talents and take the next step in your professional journey.

Quick overview

SeniorityMid Senior
Work modeRemote
LocationUnited States

Job description

Job title: Zendesk Developer/ Consultant

Location: Remote (Locals CA)
Duration: 6 Months

Position Summary

We are seeking an experienced Zendesk Consultant to lead customer service platform implementations and optimization initiatives. The consultant will work directly with customers to gather requirements, configure solutions, and drive adoption across support organizations.


Key Responsibilities

· Implement and optimize Zendesk solutions.

· Configure workflows, automations, and reporting.

· Gather and document business requirements.

· Design customer support processes and workflows.

· Support enterprise application integrations.

· Provide platform administration and governance recommendations.

· Serve as a trusted advisor to customer stakeholders.


Required Qualifications

· Deep hands-on Zendesk implementation experience.

· Strong understanding of customer support operations.

· Experience with Zendesk configuration and administration.

· Strong reporting and analytics expertise.

· Experience integrating Zendesk with enterprise applications.

· Excellent client-facing communication skills.

· Ability to independently manage engagements.

Similar jobs

Apply