Change and Adoption Manager [213632]

In this role, you will partner with client’s delivery teams to design and implement organisational change management (OCM) strategies that drive the adoption of client’s solutions. You will help customers realise measurable value from their investment by ensuring successful adoption and long-term integration of new technologies into their business processes.

Key Responsibilities

• Develop and implement change management strategies and adoption roadmaps tailored to customer business objectives and client’s solution implementations.

• Conduct organisational readiness assessments, stakeholder analyses and change impact assessments.

• Design and deliver training programmes, communication plans and enablement materials to support end-user adoption.

• Collaborate with project managers and solution consultants to align change management activities with implementation timelines and project milestones.

• Facilitate workshops, leadership alignment sessions and change champion networks with customer stakeholders.

• Define and track adoption metrics and key performance indicators (KPIs), reporting on progress, risks and outcomes to client’s engagement leads and customer sponsors.

• Identify organisational risks and potential resistance to change, recommending appropriate mitigation strategies.

• Support post-go-live sustainment planning to ensure long-term adoption and value realisation.

• Contribute reusable frameworks, templates and best practices to client’s change management practice.

Required Qualifications

• At least five years’ experience in organisational change management, adoption strategy or a related consulting role.

• Proven experience supporting enterprise software implementations, ideally involving marketing technology, customer relationship management (CRM), content management systems (CMS) or similar platforms. Experience with Adobe Experience Cloud is an advantage.

• Strong facilitation, presentation and stakeholder management skills, including experience engaging C-suite executives and senior leadership teams.

• Experience developing change management deliverables, including readiness assessments, communication plans, training curricula and adoption scorecards.

• Excellent written and verbal communication skills.

• Ability to work independently in a remote, client-facing consulting environment while collaborating effectively with geographically distributed project teams.

• A bachelor’s degree in a relevant field or equivalent professional experience.

• A recognised change management certification, such as Prosci, ADKAR or CCMP, is preferred.

Preferred Qualifications

• Experience working in a professional services or systems integrator environment.

• Familiarity with Agile or hybrid project delivery methodologies.

• Experience supporting digital marketing, customer experience or digital transformation initiatives.

• Previous experience as an independent consultant or subcontractor supporting large technology vendors.

• Prosci certification.

A multinational cloud-based software company specialising in a series of products designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

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