Lead Agent Experience Manager - New York, NY

Sotheby’s International Realty is seeking a highly organized, client-focused Lead Agent Experience Manager to support the onboarding, adoption, and continued engagement of Home Platform, our proprietary technology platform.

This position is based in our East Side office in NYC and requires an in-person presence five days per week. The role will support both the East Side and Downtown offices, with regular travel between locations as needed.

Responsibilities Include:

• Lead at least one direct report (Agent Experience Manager) to support adoption goals and deliver exceptional agent support.

• Partner with the Product Lead to execute adoption strategies that drive long-term engagement and achievement of key adoption metrics.

• Monitor adoption trends, identify opportunities, and execute strategies to increase Home utilization and overall agent success.

• Promote the adoption of our proprietary technology platform, Home and adjacent services by providing agents with 1:1 support, strategic recommendations, and group training sessions.
• Coach agents on how to self-serve in the Home platform including the creation of marketing materials, optimizing how listings are brought to market, and cultivating lists of potential buyers and sellers.
• Meet organizational targets around agent usage of the platform including frequency of sessions in the platform and diversity of tool adoption.
• Partner with the Onboarding team on strategy and logistics for welcoming new real estate agents to Sotheby’s International Realty.
• Answer day-to-day questions and troubleshoot issues related to Home Platform and other technology systems; stand up regular office hours or other treatment strategy to ensure full agent support.
• Partner with other stakeholders including local brokerage leadership, administrators and marketers, as well as geographic counterparts, to ensure best-in-class support for the agents.
• Support Product Lead on internal platform migrations and third-party vendor relationships as needed.

Qualifications include:

• 3+ year of experience in learning and development, training, sales, real estate, or a related field is preferred.

• Bachelor’s degree in Marketing, Communications, Business, or related field preferred.
• Exceptional customer service experience including an ability to coach agents of diverse skill levels and backgrounds.
• Strong presentation skills including coaching multiple agents at one time and presenting at larger sales meetings.
• Passion for meeting and exceeding scorecard goals, as well as an ability to influence others to achieve shared objectives.
• Ability to juggle multiple priorities and deadlines without sacrificing quality
• Proficiency in Microsoft Office, Google Workspace, CRM systems and Marketing Technology platforms.