Datacenter Field Operations Technician

Datacenter Field Operations Technician

Location & Coverage
Site: New Albany , OH (Onsite)

Coverage Model:
•     Shift-based
◦      Rotating shifts (Days/Nights) with on-call requirements
◦      Extended shift capability during surge/ramp periods

About the Role
We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role — diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with
provisioning crews to keep AI-infrastructure builds and operations on track. You will be part of a 24×7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.
Required Qualifications
Technical Skills

Experience
•    5–12 years of experience in data center cabling, network hardware installation, or telecommunications
•     Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments
•     Experience with large-scale rack deployment projects (50+ racks)
•     Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)
•     Experience working with liquid-cooled rack systems (AALC) preferred
•     Experience with barcode scanning and asset management workflows preferred
Preferred Qualifications
•     BICSI certification (Installer, Technician) or equivalent
•     Experience in hyperscale data-center environments — multi-tenant or campus-scale
•     Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking
•     Background in either telecom carrier ops or large enterprise network repair
Shift & Work Model

Physical Requirements
•     Ability to lift 50+ lbs repeatedly
•     Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles, and active electrical environments with appropriate PPE
•     Ability to work in warm environments (data halls, 75–85°F)
•     Standing/walking for 10–12 hour shifts
•     Fine motor skills for connector cleaning and optics handling
•     Ability to wear required PPE for extended periods
Soft Skills
•     Attention to detail (cable routing, labeling, connector cleanliness)
•     Ability to work in team-based shift environment
•     Self-motivated — able to manage workload from ticket queue independently
•     Safety-first mindset
•     Clear communication for shift handoff/passdown

Core Responsibilities
1.  Rack Activity Services
•     Execute rack turn-up activities: rack receiving, unpacking, rack/stack, cabling, energization
•     Perform network cable installation for compute racks including:
◦      Front-end (FE) cabling to fabric switches
◦      Back-end (BE) cabling to spine/aggregation switches
◦      Goalpost cable routing and dressing
•     Execute rack turn-down and decommissioning
•     Support rack redeployment and relocation activities
•     Process pre-integrated rack receiving, inspection, and final connectivity
•     Use Ticketing Platform for workflow management and ticket closure via Action Mode
•     Support Air Assisted Liquid Cooling rack network cabling

2.  Circuit QA/QC & Testing
•     Perform loopback testing on all network circuits post-installation
•     Execute fiber continuity testing (OTDR, power meter, VFL)
•     Conduct PON (Passive Optical Network) passive testing and validation
•     Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)
•     Identify and document circuit failures for remediation
•     Support mid-box (testing solution) deployment and validation
•     Conduct as-built documentation audits and equipment placement verification

3.  Break / Fix & Repair
•     Diagnose and repair failed network circuits (copper and fiber)
•     Replace faulty network hardware (switches, linecards, optics, cables) per MOP
•     Execute transceiver/pluggable optics replacement following ESD procedures
•     Troubleshoot physical layer issues: light levels, connector issues, cable damage
•     Coordinate RMA processes for defective hardware
•     Perform hot-swap procedures on production equipment per priority level SLAs:
◦      P0: Critical (immediate response)
◦      P1–P3: High to Medium (within SLA timer)
◦      P4–P7: Standard (business hours)

4.  Operations & Maintenance
•     Perform Inside Plant Preventative Maintenance (ISPM) per schedule
•     Conduct fiber cleaning campaigns in data halls
•     Support goalpost cable dressing and redressing activities
•     Execute power QA support (tap box operations) during new builds
•     Provide third-party vendor oversight and escorting
•     Maintain tools, equipment, and workspace cleanliness per EHS standards

5.  Safety & Compliance
•     Comply with Data Center EHS Management System
•     Follow Lock-Out/Tag-Out (LOTO) procedures for all energized work
•     Wear appropriate PPE (ESD wrist straps, safety glasses, hard hat in construction areas)
•     Use personnel lifts safely (daily inspections, harness requirements)
•     Report safety concerns and near-misses immediately
•     Maintain ESD compliance during all optics/hardware handling
6.  Cross-Functional Coordination
•     Partner with Provisioning Technicians on rack turn-up and fault closure
•     Interface with Facility Operations, Regional / Site PMs, and supply-chain teams
•     Document maintenance activity, fault diagnosis, and resolution in tracking systems